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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The intelligence platform designed to harness the potential of hotel and guest data delivers impactful insights. Enhance each guest's experience by recognizing their relationship both online and at the property. Our unique guest scoring system uncovers the true identity behind each booking and assesses their worth to the hotel. The Concilio Insight Engine™ provides actionable insights that empower you to engage and market to guests, whether individually or in groups. Tailored for contemporary hoteliers, you can interact with your data in any preferred manner. Seamlessly navigate through user-friendly dashboards to reveal guest personas and segments. Integrate reservation and guest data from various hotel systems into a unified, comprehensive stream. Enrich your guest profiles with further insights derived from our proprietary classification and segmentation methodologies. You can explore and manipulate your enriched data through a visually appealing, intuitive interface. With this platform, you can ensure that every guest feels valued and understood, creating a memorable experience that encourages loyalty.

Description

TRACK’s Hotel CRM is a comprehensive enterprise solution that consolidates all guest data into a single, accessible location, enhancing direct bookings and guest retention through timely engagement throughout their journey. Traditionally, hoteliers have struggled with a fragmented array of systems, making effective communication and marketing a challenge. The TRACK Hotel CRM allows hoteliers and marketing teams to merge various software into a unified platform that features Omni-Channel marketing and guest communication tools, ensuring that all data is connected seamlessly under one subscription and API. This system enables the customization and personalization of pre-stay messages to elevate the guest experience significantly. Furthermore, it automates the process of sending confirmation emails and text messages immediately after a reservation is confirmed, streamlining operations and enhancing guest satisfaction. With TRACK's Hotel CRM, the future of guest engagement is not just simplified—it’s also more effective and tailored to individual needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Concilio Labs

Founded

2013

Country

United States

Website

www.conciliolabs.com

Vendor Details

Company Name

TRACK Hospitality Software

Founded

2009

Country

United States

Website

www.trackhs.com

Product Features

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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Alternatives

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