Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Compozer is an easy-to-use e-learning authoring tool that allows you to create engaging and interactive elearning content. A range of pre-designed templates are available that can be customized to your specific needs. Each template has pre-built interactions that can be used on mobile devices. This ensures that your courseware looks great on all devices, from smartphones to desktops.
Compozer makes it easy for educators, trainers, and business owners to create and deliver engaging online learning content. Compozer's SCORM compliance and xAPI compliance allow you to publish your courses to your LMS and track the progress of learners.
Compozer is an excellent elearning authoring tool that combines simplicity with powerful features and functionality. Compozer is a great tool that will delight your learners.
Description
Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Calabrio Quality Management
IBM Apptio
Pricing Details
$13 per user/per month
*Currency displayed is in $US. Try our Enterprise solution. Compozer offers all the flexibility to meet your teams requirements and all the power to match your growth. Get in touch with us so we can discuss a customised solution to meet your needs.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Compozer
Founded
2023
Country
Australia
Website
www.compozer.com
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/recording-quality-management/
Product Features
eLearning Authoring Tools
Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management
Instructional Design
Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Video Management
Assessments
SCORM
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management