Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Compozer is an easy-to-use e-learning authoring tool that allows you to create engaging and interactive elearning content. A range of pre-designed templates are available that can be customized to your specific needs. Each template has pre-built interactions that can be used on mobile devices. This ensures that your courseware looks great on all devices, from smartphones to desktops. Compozer makes it easy for educators, trainers, and business owners to create and deliver engaging online learning content. Compozer's SCORM compliance and xAPI compliance allow you to publish your courses to your LMS and track the progress of learners. Compozer is an excellent elearning authoring tool that combines simplicity with powerful features and functionality. Compozer is a great tool that will delight your learners.

Description

Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Calabrio Quality Management
IBM Apptio

Integrations

Calabrio Quality Management
IBM Apptio

Pricing Details

$13 per user/per month
*Currency displayed is in $US. Try our Enterprise solution. Compozer offers all the flexibility to meet your teams requirements and all the power to match your growth. Get in touch with us so we can discuss a customised solution to meet your needs.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Compozer

Founded

2023

Country

Australia

Website

www.compozer.com

Vendor Details

Company Name

Serenova

Founded

2013

Country

United States

Website

www.serenova.com/products/telstrat/recording-quality-management/

Product Features

eLearning Authoring Tools

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Instructional Design

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Video Management
Assessments
SCORM

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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