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Description
CommsOffice Express serves as both a single and multi-site call management solution, continuously assessing how effectively your company or organization engages with current and prospective clients. This all-encompassing business call management tool integrates seamlessly with your telephone system and delivers immediate, real-time graphical insights regarding incoming and outgoing calls within your enterprise. The Today screen offers a swift graphical overview of system activity at any moment during the day or for any chosen historical date range. Users can customize this display from a variety of available charts and apply filters to showcase only the specific information they need. With 140 standard reports, CommsOffice Express equips users with extensive data, enabling reporting based on site, department, extension, trunk, DID/DDI, account code, or even tracking how frequently a particular phone number has been dialed or called. This flexibility ensures that organizations can tailor their reporting and analytics to suit their unique operational requirements.
Description
To maximize the returns on technology investments, it's essential to grasp how they are utilized over time and adjust strategies as necessary. Additionally, the diverse array of communication platforms available today demands the capability to oversee, evaluate, and manage these resources effectively. PhonEX ONE Unified Communications analytics and call accounting offers a comprehensive management solution that includes both real-time and historical data dashboards, traffic analysis, alert notifications, and fraud detection tools for organizations globally. This platform facilitates a detailed examination of various session types related to unified communications, traditional and VoIP PBXs, cellular usage, and carrier data traffic. Consequently, PhonEX ONE stands out as an ideal business intelligence solution for companies of all sizes, enabling them to optimize and monitor their telephony communication networks efficiently. With its robust features, businesses can make informed decisions and enhance their communication strategies.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CommSoft Software Solutions
Website
commsoftrms.com/commsoffice-express/
Vendor Details
Company Name
MIND CTI
Founded
1995
Country
United States
Website
www.mindcti.com
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log