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Description
Our advanced systems intelligently collect diverse, high-quality unstructured data from numerous sources, encompassing text, audio, images, and video formats. This data is meticulously cleaned and utilized to extract valuable insights related to various products, services, attributes, brands, customer sentiments, market dynamics, and emerging trends. Leveraging our proprietary Deep Product Learning ® technology, this information is effectively synthesized and contextualized. You can utilize our enterprise-grade integrations to seamlessly incorporate your private data. Furthermore, evaluate and compare your perspective on your products and services against the competitive landscape. The platform enables powerful, AI-driven actions where you need them—through dashboards, APIs, and integrations—transforming insights into actionable strategies across PIMs, CRMs, voice assistants, chatbots, and beyond, ultimately enhancing your business decision-making processes. In doing so, your organization can stay ahead of the competition and adapt to the ever-changing market demands.
Description
Previously, our method for examining qualitative data was highly labor-intensive and consumed a significant amount of time. Now, thanks to their AI technology, we can effortlessly pinpoint critical insights. We move past simple sentiment analysis by providing a comprehensive weekly report that highlights the most significant compliments, complaints, questions, and requests, organized by volume and urgency. Each identified theme not only tracks fluctuations over time but also includes a detailed summary, urgency score, relevant product sub-themes, user profiles, and additional insights. This versatile tool can be applied to various sources, such as sales call transcripts, customer support inquiries, market research, employee feedback, and beyond. Our platform accommodates unlimited users and integrations at every pricing level, ensuring accessibility for companies of all sizes. To get started, you only need a minimum of 500 data points. Each report section delivers insights about the individuals engaging in those discussions, ensuring a tailored approach. The AI leverages customer attributes and metadata to perform in-depth analyses and offer recommendations based on elements like NPS scores, customer classifications, geographical regions, and more, mirroring the analytical capabilities of a human expert. Ultimately, this transformation not only streamlines our processes but also enriches our understanding of customer feedback in a way that was previously unattainable.
API Access
Has API
API Access
Has API
Integrations
Delighted
Intercom
SurveyMonkey
Typeform
Zendesk
AskNicely
Front
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Integrations
Delighted
Intercom
SurveyMonkey
Typeform
Zendesk
AskNicely
Front
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$600 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Commerce.AI
Founded
2016
Country
United States
Website
www.commerce.ai/
Vendor Details
Company Name
Viable
Founded
2020
Country
United States
Website
www.askviable.com
Product Features
Qualitative Data Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Qualitative Data Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis