Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CommView Plus® represents @Comm's most advanced Call Accounting and Reporting Solution to date! Designed with user experience in mind, its browser-based interface is intuitive and straightforward to navigate. This versatile solution is suitable for various industries, accommodating businesses, organizations, and agencies of all sizes. Like its earlier versions, CommView Plus integrates effortlessly with any PBX or VoIP system, providing Call Detail Records (CDR) for voice networks that include different manufacturers and models. This server-based application can be utilized in standalone environments or configured to manage multiple locations and CDR sources while ensuring full operational capability. CommView Plus delivers information and data with impressive near real-time efficiency! Additionally, CommView Cloud® serves as the cloud-based alternative to @Comm's latest Call Accounting and Reporting Solution, featuring a rapid deployment process and an attractive, low-cost subscription model that minimizes risk for users. With these options, businesses can choose the solution that best fits their operational needs.
Description
Empower customers to arrange calls at their convenience, ensuring alignment with the brand’s schedule as well. Seamlessly transfer context to the agent, so customers can avoid unnecessary repetition. With rapid integrations into existing technologies, enterprise brands can revolutionize the customer experience in no time. The effectiveness of any tool is contingent upon understanding its relevance to your needs. Therefore, Mindful dedicates significant resources to provide clients with actionable insights regarding the implementation of its features in call center operations and customer experience metrics. Real individuals at Mindful collect data on your callback experiences, offering valuable insights into how Mindful's features influence performance metrics. By reviewing this information, you can gain a clearer understanding of the integration of Mindful’s capabilities within your customer engagement processes. Such insights not only enhance operational efficiency but also foster a deeper connection between the brand and its customers.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Avaya Experience Platform
Five9
Genesys Cloud CX
Medallia
NiCE CXone Mpower
Twilio
Integrations
Amazon Connect
Avaya Experience Platform
Five9
Genesys Cloud CX
Medallia
NiCE CXone Mpower
Twilio
Pricing Details
$77.00/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
@Comm
Founded
1982
Country
United States
Website
www.atcomm.com
Vendor Details
Company Name
Mindful
Founded
1995
Country
United States
Website
getmindful.com
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Telecom Expense Management
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis