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features
design
support

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Description

CommPeak helps contact centers improve inbound and outbound communication through cloud-based solutions that strengthen global reach and improve agent performance. With reliable, intuitive software focused on customer engagement, each product makes communication easier, driving business growth. Covering a full range of communication needs, Commpeak provides predictive dialing and omnichannel messaging for expanding customer outreach. Cloud PBX provides a flexible internet-based calling system for business communication. HLR LookUp helps identify and connect with active numbers, A–Z VoIP termination enables global calling, and DID numbers create a local presence in target markets. With over 100 CRM and other system integrations, CommPeak is easy for teams to take to. The products also provide real-time performance monitoring that increases operational visibility and helps organizations manage communication as it happens. Supported by AI insights, a tier-1 provider network, and 24/7 live support, CommPeak delivers the reliability and adaptability contact centers depend on to manage communication at scale and maintain global connectivity.

Description

GeoComm provides a unique suite of integrated solutions for managing 9-1-1 GIS data that enhances the effectiveness of GIS in both call routing and visualization, thereby alleviating the challenges faced in emergency call centers. Their tools facilitate collaboration among GIS organizations by allowing users to edit, verify, merge, analyze, and communicate with various contributors while automating the packaging and distribution of GIS data for 9-1-1 systems throughout entire regions or states. As the sole provider of a platform dedicated to improving public safety GIS productivity and reporting, GeoComm ensures a high level of confidence in outcomes, evidenced by its service to 13 state-level GIS clients and over 1,500 jurisdictions across the nation. This empowers GIS professionals from small to large jurisdictions to consistently generate and uphold superior quality GIS data, ultimately contributing to more effective emergency response operations. With GeoComm's solutions, the overall reliability and efficiency of public safety communications are significantly enhanced.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Carbyne No 
Dynamics 365 Customer Service Yes 
FYNXT Yes 
First Due No 
HubSpot CRM Yes 
Intercom Yes 
LXCRM Yes 
LiveAgent Yes 
Pipedrive Yes 
Salesforce Yes 
Shopify Yes 
UTIP Yes 
Zapier Yes 
Zoho CRM Yes 
monday CRM Yes 
popcorn Yes 

Integrations

Carbyne Yes 
Dynamics 365 Customer Service No 
FYNXT No 
First Due Yes 
HubSpot CRM No 
Intercom No 
LXCRM No 
LiveAgent No 
Pipedrive No 
Salesforce No 
Shopify No 
UTIP No 
Zapier No 
Zoho CRM No 
monday CRM No 
popcorn No 

Pricing Details

$75 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CommPeak

Founded

2012

Country

Hong Kong

Website

www.commpeak.com

Vendor Details

Company Name

GeoComm

Founded

1995

Country

United States

Website

geo-comm.com/gis-data-management/

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting Yes 
Call Scripting No 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys No 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording No 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access No 
Virtual Call Center Yes 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

Call Recording No 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing No 

Predictive Dialer

Call Monitoring Yes 
Call Recording No 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

Product Features

GIS

3D Imagery No 
Census Data Integration No 
Color Coding Yes 
Geocoding No 
Image Exporting No 
Image Management No 
Internet Mapping Yes 
Interoperability No 
Labeling No 
Map Creation Yes 
Map Sharing Yes 
Near-Matching No 
Reverse Geocoding No 
Spatial Analysis No 

Law Enforcement

Case Management No 
Certification Management Yes 
Court Management No 
Court Management Integration Yes 
Crime Scene Management No 
Criminal Database No 
Dispatching No 
Evidence Management No 
Field Reporting No 
Incident Mapping Yes 
Internal Affairs Administration No 
Investigation Management No 
Scheduling No 

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