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Average Ratings 2 Ratings

Total
ease
features
design
support

Description

Launch your operations within minutes using our tailored, ready-to-implement solutions. Our adaptable API ensures that your customization options are virtually limitless. We equip you with essential tools to analyze, quantify, and enhance customer conversion rates. Designed from the ground up with a modern mindset, our approach allows us to stay aligned with the changing demands of your enterprise. Experience a lightning-fast, customizable, and mobile-friendly checkout process that accommodates over 100 currencies and 16 languages. Benefit from trial periods, adjustable retry and dunning rules, plus comprehensive reporting to evaluate performance effectively. Effortlessly create, implement, and oversee personalized promotions and discounts. Simplifying billing has never been easier. Receive payments from customers worldwide seamlessly. Acquire significant insights into your business performance and seamlessly conduct split tests on modifications to customer shopping experiences. Fine-tune, adjust, and personalize every component of your commerce operation. We furnish you with the necessary tools to thrive and excel. Your path to streamlined commerce starts here.

Description

HappyFox is a cloud-centric platform for managing customer support, specifically crafted to empower businesses of all scales to enhance their customer satisfaction levels. Boasting a fully customizable interface that is mobile-compatible and supports multiple languages, HappyFox enables users to effortlessly connect with their preferred third-party applications. This is truly an exemplary representation of top-tier software in its field.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

APIANT
BugHerd
Constant Contact Lead Gen & CRM
Desktop.com
Dialpad Support
Jira
Jira Work Management
Keap
Mailchimp
ProjectManager
Salesforce
Shopify
Slaask
Stackreaction
StreetSmart
SurveyMonkey
Wufoo
X (Twitter)
Zoho CRM
Zoho Directory

Integrations

APIANT
BugHerd
Constant Contact Lead Gen & CRM
Desktop.com
Dialpad Support
Jira
Jira Work Management
Keap
Mailchimp
ProjectManager
Salesforce
Shopify
Slaask
Stackreaction
StreetSmart
SurveyMonkey
Wufoo
X (Twitter)
Zoho CRM
Zoho Directory

Pricing Details

$9.00/month
Free Trial
Free Version

Pricing Details

$9/agent/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Comecero

Country

United States

Website

comecero.com

Vendor Details

Company Name

HappyFox

Founded

2012

Country

United States

Website

www.happyfox.com

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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