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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CollaborationRoom.ai presents an innovative virtual contact center platform, patented for its ability to facilitate engagement, management, and training of remote and hybrid agents as if they were physically together in one location. This platform features continuous video, audio, and screen sharing capabilities that foster a high level of interaction between agents and supervisors, complemented by tools for productivity, security, and coaching. Supervisors enjoy immediate insights into the performance of each agent, receiving intelligent notifications for issues that may arise, such as signs of agent distress or security breaches, while also having the ability to initiate private discussions or chats to swiftly address concerns. Agents, in turn, have quick access to assistance and coaching, fostering meaningful connections within their teams and enhancing the efficiency of training sessions. The platform also incorporates AI-driven secure workspaces that proactively identify security risks, including unauthorized mobile device use, shoulder surfing, and subcontracting, thereby ensuring compliance without the need for recording individual team members' activities. Furthermore, this level of oversight not only enhances the working environment but also empowers agents to perform at their best, knowing their security and well-being are prioritized.

Description

INCITE® is a communications and training platform tailored for mobile use, specifically aimed at frontline employees. It provides instant access to essential information and skills that enhance revenue generation, boost productivity, and foster meaningful customer interactions. Users can stream videos seamlessly without experiencing bandwidth issues. The data generated is actionable, catering to all levels of management. More than a simple logo, the platform allows for easy creation, targeting, and dissemination of communications and training materials. It can be launched in a matter of weeks rather than taking months to implement, representing an enterprise-grade, PCI-compliant solution on a global scale. By facilitating training for employees who are not directly serving customers, INCITE® eliminates the need for off-the-floor training expenses. This approach helps to minimize both travel and in-person training costs. Furthermore, the platform is designed to enhance sales, productivity, and employee retention significantly. It also aids in reducing the number of IT support tickets related to video bandwidth issues, as well as lessening the demand for IT support from content publishers through its user-friendly CMS. In addition, it decreases the need for printing, copying, and shipping materials, while avoiding extra costs for additional store bandwidth through its innovative non-streaming technology. In essence, INCITE® revolutionizes the way organizations approach training and communication in a fast-paced environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zoom No 

Integrations

Zoom Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CollaborationRoom.ai

Founded

2020

Country

United States

Website

collaborationroom.ai/

Vendor Details

Company Name

Multimedia Plus

Founded

1997

Country

United States

Website

multimediaplus.com

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control No 
Video Conferencing No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing No 
Mobile Screen Sharing No 
Presenter Control Management No 
Remote Control No 
Screen Capture No 
Screen Mirroring No 
Screen Recording No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Product Features

Sales Enablement

Collaboration No 
Contact Management No 
Content Management No 
Document Management No 
Goals / Quota Management No 
Lead Management No 
Meeting Management No 
Performance Management No 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management No 

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