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Average Ratings 0 Ratings
Description
CollaborationRoom.ai presents an innovative virtual contact center platform, patented for its ability to facilitate engagement, management, and training of remote and hybrid agents as if they were physically together in one location. This platform features continuous video, audio, and screen sharing capabilities that foster a high level of interaction between agents and supervisors, complemented by tools for productivity, security, and coaching. Supervisors enjoy immediate insights into the performance of each agent, receiving intelligent notifications for issues that may arise, such as signs of agent distress or security breaches, while also having the ability to initiate private discussions or chats to swiftly address concerns. Agents, in turn, have quick access to assistance and coaching, fostering meaningful connections within their teams and enhancing the efficiency of training sessions. The platform also incorporates AI-driven secure workspaces that proactively identify security risks, including unauthorized mobile device use, shoulder surfing, and subcontracting, thereby ensuring compliance without the need for recording individual team members' activities. Furthermore, this level of oversight not only enhances the working environment but also empowers agents to perform at their best, knowing their security and well-being are prioritized.
Description
Enghouse Vidyo is an advanced video conferencing and collaboration solution that empowers organizations to host online meetings and promote interaction among teams, clients, partners, and suppliers. This platform delivers a cohesive user experience across various devices, including mobile phones, desktops, and conference room setups, which guarantees smooth and consistent communication. With a strong emphasis on security, Vidyo safeguards communications in cloud, hybrid, and on-premise environments, complying with stringent regulations such as SOC 2 and HIPAA. Its expedited cloud deployment features enable swift implementation, minimizing disruption to existing operations while ensuring a fast return on investment. Furthermore, by incorporating video into omni-channel contact centers, Vidyo significantly improves customer experience (CX), allowing agents to evaluate circumstances in real-time, which results in faster resolutions and enhanced service quality. Overall, Vidyo stands out as a valuable asset for organizations seeking to elevate their engagement and communication strategies effectively.
API Access
Has API
API Access
Has API
Integrations
Fantastical
Google Calendar
Kuber
Microsoft Outlook
SimpleVisit
Unblu
Integrations
Fantastical
Google Calendar
Kuber
Microsoft Outlook
SimpleVisit
Unblu
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$18.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CollaborationRoom.ai
Founded
2020
Country
United States
Website
collaborationroom.ai/
Vendor Details
Company Name
Enghouse Video
Founded
2005
Country
United States
Website
www.enghouseinteractive.com/products/video-conferencing-vidyo/
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Screen Sharing
Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Web Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Product Features
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Web Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard