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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The dynamics of dialogues within contact centers are undergoing a significant transformation. As digital technology becomes more prevalent, the conversations handled through voice channels are increasingly intricate and serious, necessitating a personal touch. In these critical moments, customer loyalty hinges on the authentic connections established during emotionally charged exchanges. Nonetheless, many organizations face challenges in effectively training their phone representativesโ€”whether they are on-site, working remotely, or part of a Business Process Outsourcing (BPO) firmโ€”on the essential soft skills that are crucial for achieving customer satisfaction. Furthermore, there is often a deficiency in key behavioral insights that can facilitate enhancements and illuminate the effects of each customer interaction. To address this gap, Cogito provides an artificial intelligence-driven coaching platform aimed at enhancing the emotional intelligence of phone representatives, ultimately leading to more meaningful interactions with customers. This innovative approach not only supports the development of essential skills but also enables organizations to foster a more empathetic customer service environment.

Description

Our hands-on learning methodology fuses educational science, conversational techniques, and innovative gaming technology to create a unique experience. We leverage a variety of research-backed models and teaching strategies aimed at enhancing mental health and overall well-being. Users engage with our platform through immersive virtual lessons that feature practice-based conversations with emotionally intelligent virtual beings. This safe and simulated environment allows users to engage in experiential learning, where they can explore, make mistakes, and learn from them. They receive tailored feedback, ensuring that their journey on our platform is customized to their specific needs and preferences. Additionally, we incorporate essential theories, models, and design principles such as motivational interviewing, shared decision-making, emotional self-regulation, empathy, empathic accuracy, reappraisal strategies, active learning, inquiry-based learning, situated cognition, personalization, cueing, and storytelling to enhance the learning experience. This comprehensive approach not only promotes knowledge retention but also fosters meaningful connections between users and the content they engage with.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
AmplifAI
Avaya Aura
Blackboard Learn
Five9
Genesys Cloud CX
Locally AI
Salesforce

Integrations

Amazon Connect
Amazon Web Services (AWS)
AmplifAI
Avaya Aura
Blackboard Learn
Five9
Genesys Cloud CX
Locally AI
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cogito Corp

Founded

2007

Country

United States

Website

cogitocorp.com

Vendor Details

Company Name

Kognito

Country

United States

Website

kognito.com/platform/

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Learning Experience Platforms

Built-in Course Authoring
Content Sharing
Employee Portal
Gamification
Microlearning
Mobile Learning
Multi-User Collaboration
Recommendations
Reporting/Analytics
Self-Service Content Curation
Social Learning
Third Party Course Library

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