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Average Ratings 0 Ratings
Description
The dynamics of dialogues within contact centers are undergoing a significant transformation. As digital technology becomes more prevalent, the conversations handled through voice channels are increasingly intricate and serious, necessitating a personal touch. In these critical moments, customer loyalty hinges on the authentic connections established during emotionally charged exchanges. Nonetheless, many organizations face challenges in effectively training their phone representativesโwhether they are on-site, working remotely, or part of a Business Process Outsourcing (BPO) firmโon the essential soft skills that are crucial for achieving customer satisfaction. Furthermore, there is often a deficiency in key behavioral insights that can facilitate enhancements and illuminate the effects of each customer interaction. To address this gap, Cogito provides an artificial intelligence-driven coaching platform aimed at enhancing the emotional intelligence of phone representatives, ultimately leading to more meaningful interactions with customers. This innovative approach not only supports the development of essential skills but also enables organizations to foster a more empathetic customer service environment.
Description
Our hands-on learning methodology fuses educational science, conversational techniques, and innovative gaming technology to create a unique experience. We leverage a variety of research-backed models and teaching strategies aimed at enhancing mental health and overall well-being. Users engage with our platform through immersive virtual lessons that feature practice-based conversations with emotionally intelligent virtual beings. This safe and simulated environment allows users to engage in experiential learning, where they can explore, make mistakes, and learn from them. They receive tailored feedback, ensuring that their journey on our platform is customized to their specific needs and preferences. Additionally, we incorporate essential theories, models, and design principles such as motivational interviewing, shared decision-making, emotional self-regulation, empathy, empathic accuracy, reappraisal strategies, active learning, inquiry-based learning, situated cognition, personalization, cueing, and storytelling to enhance the learning experience. This comprehensive approach not only promotes knowledge retention but also fosters meaningful connections between users and the content they engage with.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
AmplifAI
Avaya Aura
Blackboard Learn
Five9
Genesys Cloud CX
Locally AI
Salesforce
Integrations
Amazon Connect
Amazon Web Services (AWS)
AmplifAI
Avaya Aura
Blackboard Learn
Five9
Genesys Cloud CX
Locally AI
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cogito Corp
Founded
2007
Country
United States
Website
cogitocorp.com
Vendor Details
Company Name
Kognito
Country
United States
Website
kognito.com/platform/
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Learning Experience Platforms
Built-in Course Authoring
Content Sharing
Employee Portal
Gamification
Microlearning
Mobile Learning
Multi-User Collaboration
Recommendations
Reporting/Analytics
Self-Service Content Curation
Social Learning
Third Party Course Library