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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Clutch serves as a comprehensive customer marketing platform tailored for B2C brands. Currently, marketers face challenges due to the fragmented nature of customer data, which is scattered across various platforms. This disorganization complicates their ability to effectively engage customers and determine the right time and message to reach them. Clutch provides a solution by centralizing this critical information, allowing marketers to analyze it and implement personalized messaging that enhances purchasing behavior and cultivates brand loyalty. The platform encompasses a wide range of features, such as data management, marketing automation, loyalty programs, stored value solutions, and CRM functionalities, in addition to supporting mobile, email, and direct mail campaigns. Simplifying data-driven marketing is possible with Clutch, enabling marketers to work more efficiently, respond swiftly, and optimize their expenditures. By gaining a holistic understanding of customers across various purchasing channels and marketing interactions, businesses can harness complete data to create targeted campaigns that yield deeper insights. Furthermore, Clutch empowers brands to expedite behavior changes by guiding customers towards optimal outcomes with strategic nudges. This innovative approach not only enhances customer engagement but also strengthens overall business performance.

Description

Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it. Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly. Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality. This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Cayan
Foyer
HubSpot Customer Platform
KWI Unified Commerce Platform
Magento
Mosaic by MethodWorx
NCR Voyix
Okta
POSitouch
ProvenExpert.com
Salesforce Agentforce Commerce
Salesforce Agentforce Marketing
Shopify Plus
Write Right

Integrations

Cayan
Foyer
HubSpot Customer Platform
KWI Unified Commerce Platform
Magento
Mosaic by MethodWorx
NCR Voyix
Okta
POSitouch
ProvenExpert.com
Salesforce Agentforce Commerce
Salesforce Agentforce Marketing
Shopify Plus
Write Right

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Clutch

Founded

2012

Country

United States

Website

www.clutch.com

Vendor Details

Company Name

Everhelp

Founded

2021

Country

Poland

Website

www.ever-help.com

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

Alternatives