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Description

A comprehensive tool designed to streamline all aspects of your business. Boost the efficiency of your agents and enhance your conversion rates through intelligent routing solutions while minimizing processing times. Revitalize all communication channels to effectively address the increasing demands of customers. Elevate the quality of your service and training to maintain exceptional standards. Foster a close, friendly relationship with our clients, ensuring direct and personal interactions! With a legacy of embracing technological advancements for 15 years, innovation is ingrained in our ethos. You have full control over your data, including where to store your customer information. Our team is at your service around the clock. We prioritize swift decision-making in line with our service level agreements (SLA). The quality of our service, along with its availability and features, is tailored to fit your unique environment and requirements. We continuously strive to offer cutting-edge features and services. Ultimately, our competitiveness hinges on the excellence of our products and the caliber of our services provided. In today’s fast-paced market, staying ahead is essential for success.

Description

Our outsourcing platform effectively oversees your outbound calling initiatives using an advanced technology framework, artificial intelligence, and readily available telecallers. Begin welcoming new clients to your platform and initiate their onboarding process smoothly. Support and educate your customers throughout their entire onboarding experience to minimize drop-off rates. Engage with your gig workforce consistently and onboard them effectively to enhance retention and boost productivity. Mitigate interruptions in your delivery cycle by proactively contacting leads to verify whether a reattempt at delivery is necessary and to ensure accurate address capture. Elevate your customer experience and decrease return-to-origin rates by reaching out to customers via calls to confirm cash-on-delivery orders and eliminate duplicates. Additionally, streamline the process of scheduling appointments for your sales team to save both time and resources, ensuring a more efficient workflow overall. This comprehensive approach not only optimizes operations but also strengthens customer relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshsales
LeadSquared
Pipedrive
Salesforce

Integrations

Freshsales
LeadSquared
Pipedrive
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CloudControl

Founded

2001

Country

France

Website

www.cloudcontrol.fr/page/home

Vendor Details

Company Name

SquadStack

Founded

2013

Country

India

Website

www.squadstack.com

Product Features

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Data Science

Access Control
Advanced Modeling
Audit Logs
Data Discovery
Data Ingestion
Data Preparation
Data Visualization
Model Deployment
Reports

Sales Intelligence

CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Alternatives

Alternatives