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Description

Respond to customer perceptions more rapidly than ever before by uncovering and prioritizing your key brand drivers. Evaluate your brand equity in comparison to competitors and identify emerging trends within your industry. Ensure your marketing strategies and positioning align with current trends while gaining insights into your customers' beliefs. Communicate effectively by resonating with their language and understanding how shifts in customer perceptions influence your brand. Utilizing the power of Artificial Intelligence, our analytics platform examines billions of customer opinions from diverse data sources in real-time to highlight the topics that matter most to consumers. Clootrack expertly differentiates between valuable reviews and trivial remarks, while also grasping the emotional weight behind opinions to pinpoint customers’ urgent needs with clarity. This comprehensive understanding empowers brands to adapt and thrive in a constantly evolving market landscape.

Description

Mention is a comprehensive solution for real-time Media Monitoring and Social Listening designed for small to medium-sized businesses as well as large enterprises, operating across more than 125 countries worldwide. By providing an extensive array of tools at a competitive price, we empower countless businesses to enhance their monitoring and listening capabilities, ensuring they achieve the maximum return on their investments. With over a billion sources analyzed across the internet—including news sites, forums, review portals, and various social media platforms like LinkedIn, X, Facebook, and TikTok—we enable a vast number of clients to receive immediate notifications whenever their topics of interest are discussed online. Whether your goal is to gauge public perception of your brand or product to bolster your reputation, scrutinize and fortify your market position by tracking your competitors’ activities, or spot trends within your industry, Mention is committed to providing the support you need to succeed! Our dedication to client success means we continually evolve our offerings to meet the ever-changing landscape of media and social engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

5X
Axis LMS
Capsule
Desktop.com
Dropbox
Evernote
Gmail
Instagram
KonnectzIT
Oviond
Podio
Routee
Salesforce Agentforce Marketing
Shift
Slack
Stackreaction
Wufoo
X (Twitter)
Zapier
Zulip

Integrations

5X
Axis LMS
Capsule
Desktop.com
Dropbox
Evernote
Gmail
Instagram
KonnectzIT
Oviond
Podio
Routee
Salesforce Agentforce Marketing
Shift
Slack
Stackreaction
Wufoo
X (Twitter)
Zapier
Zulip

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$41/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Clootrack

Founded

2017

Country

United States

Website

clootrack.com

Vendor Details

Company Name

Mention

Founded

2012

Country

France

Website

mention.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Product Features

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Alternatives

Alternatives

Radarly Reviews

Radarly

Linkfluence