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Description
Clientshare has built the world's leading Business Reviews platform, Pulse.
Pulse gives your business the tools you need to manage your entire Business Review and feedback process, measure customer satisfaction through NPS, CSAT and written comments, growth and retention by effectively identifying churn risks and growth opportunities with accounts. We work with enterprises across Logistics, Facilities Management, Process Outsourcing and Manufacturing to provide them with the tools they need to create, deliver, measure and act on reviews and feedback.
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Description
FeedbackPulse is an employee engagement software platform built for growing teams. It brings pulse surveys, eNPS tracking, 360 feedback, and performance reviews into one product, without enterprise complexity. It is aimed at organizations of roughly 10 to 500 employees, where engagement is usually owned by a founder, COO, or People lead rather than a dedicated HR department, and a first anonymous survey typically goes live in about two minutes.
Surveys and eNPS
Templates for pulse, engagement, onboarding, exit, leadership, and eNPS surveys come ready to send, a custom survey builder handles everything else, and automated scheduling keeps recurring cadences running. Anonymous surveys enforce a minimum response threshold (three responses by default) before results appear, which protects honesty on small teams.
Performance reviews and 360 feedback
Performance review cycles put an employee's self-assessment next to the manager's review, repeat on a configurable frequency, and produce printable finalized reviews. Peer and 360 reviews are anonymous by default, use custom rating and text questions, and can join a cycle or run standalone. A recognition wall adds peer-to-peer kudos.
Analytics, benchmarks, and AI
Trend dashboards follow participation, results over time, and eNPS movement by team and department, with dedicated reporting views for managers. On paid plans, AI Analysis turns open-text answers into themes and suggested next steps. For external context, the FeedbackPulse team maintains an open eNPS benchmark dataset of 554 compiled records (January 2026 snapshot) spanning 18 industry categories, 7 company-size bands, and 65 countries and regions, published with its full methodology.
API Access
Has API
API Access
Has API
Integrations
ChatGPT
Claude
Microsoft Teams
Slack
Zapier Canvas
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$4/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Clientshare
Founded
2016
Country
United Kingdom
Website
www.myclientshare.com
Vendor Details
Company Name
FeedbackPulse
Founded
2024
Country
United States
Website
feedbackpulse.com
Product Features
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Product Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys