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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Clientpulse efficiently collects and analyzes user feedback from various sources such as app reviews, support tickets, and survey responses to uncover the reasons behind user churn, difficulties, or satisfaction with your product. Utilizing advanced clustering techniques, it goes beyond generic summaries to pinpoint and quantify the most prevalent topics. These insights are presented in a dynamic Voice of Customer dashboard, allowing users to click on any graph to explore the original conversations that led to each finding. The platform's adaptive taxonomy is constantly refined as new themes arise, enabling your team to work with up-to-date, relevant categories without the need for manual tagging. Additionally, integrated sentiment analysis identifies negative feedback that traditional metrics like NPS or CSAT might overlook, empowering you to address concerns proactively and enhance positive word-of-mouth. This comprehensive approach not only improves user retention but also fosters a deeper understanding of customer needs and preferences.

Description

You can get real-time, actionable feedback directly from your customers. You can respond in a few clicks! Get 10 surveys and an account completely free! Our customers receive a response rate of 80%+ on average. Customer churn can be reduced by responding to customer issues immediately. Positive reviews and word-of mouth across multiple platforms will increase. We work with many Fortune 500 companies and meet or exceed all GDPR requirements. Send surveys in just 2 minutes. No development required.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
AWeber No 
App Store Yes 
BrightGauge No 
Campaign Monitor No 
Exclaimer No 
Gmail No 
Google Docs No 
Google Play Yes 
Microsoft 365 No 
Microsoft Excel Yes 
Microsoft Outlook No 
Pandium No 
Salesforce No 
ServiceNow No 
Shopify No 
Sigsync No 
Trustpilot Yes 
Typeform Yes 
Zoho Desk No 

Integrations

Zendesk Yes 
AWeber Yes 
App Store No 
BrightGauge Yes 
Campaign Monitor Yes 
Exclaimer Yes 
Gmail Yes 
Google Docs Yes 
Google Play No 
Microsoft 365 Yes 
Microsoft Excel No 
Microsoft Outlook Yes 
Pandium Yes 
Salesforce Yes 
ServiceNow Yes 
Shopify Yes 
Sigsync Yes 
Trustpilot No 
Typeform No 
Zoho Desk Yes 

Pricing Details

$30 per month
Free Trial Yes 
Free Version No 

Pricing Details

$29 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Clientpulse

Country

United States

Website

clientpulse.ai/

Vendor Details

Company Name

Customer Thermometer

Founded

2010

Country

United Kingdom

Website

www.customerthermometer.com

Product Features

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

Alternatives

Alternatives

Simplesat Reviews

Simplesat

Pronto Holdings
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SurveyOL

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