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Description
Over the years, IT Service Management has significantly transformed. Modern ITSM solutions are designed to provide comprehensive services efficiently, while also automating, standardizing, and enhancing processes, all while enabling users to access self-service options for increased independence. Clientele ITSM exemplifies these essential services. Mproof has crafted a robust and versatile software suite specifically for Managed Service Providers, allowing for a comprehensive overview of open tickets and support requests. You can easily monitor the performance metrics of your service desk team and keep tabs on your service level agreements with a holistic perspective. Sharing insights and findings is made seamless with the extensive range of reporting tools available, empowering you to take charge of your service organization effectively. With the latest iteration of Clientele ITSM, managing these tasks is now more streamlined and user-friendly than ever. This evolution signifies a pivotal moment in how IT services are delivered and managed.
Description
Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains.
This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed.
The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time.
Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets.
Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.
API Access
Has API
API Access
Has API
Integrations
Microsoft Outlook
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€70 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mproof
Founded
1997
Country
The Netherlands
Website
www.mproof.com/clientele-itsm/
Vendor Details
Company Name
Acknowledge Benelux B.V.
Founded
1995
Country
The Netherlands
Website
www.acknowledge.nl/en
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
