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Average Ratings 4 Ratings

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features
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support

Description

Our award-winning Click2Coach platform is designed to provide initial training for agents by immersing them in realistic customer interaction scenarios and demonstrating various techniques for managing different types of customer inquiries. Once agents begin their roles, whether they are managing phone calls or engaging through multiple channels, continued coaching plays a crucial role in cultivating highly motivated and competent agents while ensuring outstanding customer experiences. This ongoing coaching process significantly enhances agents' effectiveness and productivity. Similar to training a professional athlete, coaching agents involves continuous guidance that hones their abilities and inspires them to excel. Even minor adjustments in their approach can lead to substantial improvements in their overall performance. Furthermore, agents who benefit from consistent coaching and constructive feedback not only polish their skills but also enhance their effectiveness, maintain higher levels of engagement, and provide an exceptional experience for customers. As a result, the investment in coaching yields remarkable returns in both agent development and customer satisfaction.

Description

Speexx is the benchmark for excellence in digital on-the-job professional development. We use groundbreaking AI technology and a global network of top coaches to help large organizations everywhere to bring out the best in their people – with digital language training, skills assessment and business coaching. All integrated with your people tech and within a safe online environment.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Atos OneCloud No 
Cornerstone Saba No 
Cornerstone SumTotal No 
Degreed No 
Docebo No 
Eviden MDR Service No 
Global Teach No 
HyperIP No 
IBM Cloudant No 
ILIAS No 
Microsoft Teams No 
SAP Store No 
SAP SuccessFactors Learning No 
Skillsoft No 
WeChat No 
WooCommerce No 
Workday Extend No 
Workday HCM No 
Workday Recruiting No 
Workday Skills Cloud No 

Integrations

Atos OneCloud Yes 
Cornerstone Saba Yes 
Cornerstone SumTotal Yes 
Degreed Yes 
Docebo Yes 
Eviden MDR Service Yes 
Global Teach Yes 
HyperIP Yes 
IBM Cloudant Yes 
ILIAS Yes 
Microsoft Teams Yes 
SAP Store Yes 
SAP SuccessFactors Learning Yes 
Skillsoft Yes 
WeChat Yes 
WooCommerce Yes 
Workday Extend Yes 
Workday HCM Yes 
Workday Recruiting Yes 
Workday Skills Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Envision Telephony

Founded

1994

Country

United States

Website

www.envisioninc.com

Vendor Details

Company Name

Digital Publishing

Founded

2012

Country

Germany

Website

www.speexx.com

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring Yes 
Built-in LMS Yes 
Certification Management No 
Corporate / Business No 
Learner Portal Yes 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Language Learning

Augmented Reality No 
Customization No 
Dashboard / Reporting Yes 
For Businesses Yes 
For Individuals Yes 
For Learning English Only No 
For Schools No 
Gamification Yes 
Immediate Grading Yes 
Offline Access No 
Personalized Learning Yes 
Progress Tracking Yes 
Speech Recognition Yes 
Tests / Quizzes Yes 
Virtual Reality No 

Training

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Built-in LMS No 
Certification Management Yes 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation No 
Synchronous Learning Yes 
Training Companies No 
eCommerce Yes 

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