Average Ratings 0 Ratings
Average Ratings 4 Ratings
Description
Our award-winning Click2Coach platform is designed to provide initial training for agents by immersing them in realistic customer interaction scenarios and demonstrating various techniques for managing different types of customer inquiries. Once agents begin their roles, whether they are managing phone calls or engaging through multiple channels, continued coaching plays a crucial role in cultivating highly motivated and competent agents while ensuring outstanding customer experiences. This ongoing coaching process significantly enhances agents' effectiveness and productivity. Similar to training a professional athlete, coaching agents involves continuous guidance that hones their abilities and inspires them to excel. Even minor adjustments in their approach can lead to substantial improvements in their overall performance. Furthermore, agents who benefit from consistent coaching and constructive feedback not only polish their skills but also enhance their effectiveness, maintain higher levels of engagement, and provide an exceptional experience for customers. As a result, the investment in coaching yields remarkable returns in both agent development and customer satisfaction.
Description
Speexx is the benchmark for excellence in digital on-the-job professional development.
We use groundbreaking AI technology and a global network of top coaches to help large organizations everywhere to bring out the best in their people – with digital language training, skills assessment and business coaching. All integrated with your people tech and within a safe online environment.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Atos OneCloud
No
Cornerstone Saba
No
Cornerstone SumTotal
No
Degreed
No
Docebo
No
Eviden MDR Service
No
Global Teach
No
HyperIP
No
IBM Cloudant
No
ILIAS
No
Integrations
Atos OneCloud
Yes
Cornerstone Saba
Yes
Cornerstone SumTotal
Yes
Degreed
Yes
Docebo
Yes
Eviden MDR Service
Yes
Global Teach
Yes
HyperIP
Yes
IBM Cloudant
Yes
ILIAS
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Envision Telephony
Founded
1994
Country
United States
Website
www.envisioninc.com
Vendor Details
Company Name
Digital Publishing
Founded
2012
Country
Germany
Website
www.speexx.com
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
No
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
Yes
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
Yes
Built-in LMS
Yes
Certification Management
No
Corporate / Business
No
Learner Portal
Yes
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Language Learning
Augmented Reality
No
Customization
No
Dashboard / Reporting
Yes
For Businesses
Yes
For Individuals
Yes
For Learning English Only
No
For Schools
No
Gamification
Yes
Immediate Grading
Yes
Offline Access
No
Personalized Learning
Yes
Progress Tracking
Yes
Speech Recognition
Yes
Tests / Quizzes
Yes
Virtual Reality
No
Training
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Built-in LMS
No
Certification Management
Yes
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
Yes
Simulation
No
Synchronous Learning
Yes
Training Companies
No
eCommerce
Yes