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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our award-winning Click2Coach platform is designed to provide initial training for agents by immersing them in realistic customer interaction scenarios and demonstrating various techniques for managing different types of customer inquiries. Once agents begin their roles, whether they are managing phone calls or engaging through multiple channels, continued coaching plays a crucial role in cultivating highly motivated and competent agents while ensuring outstanding customer experiences. This ongoing coaching process significantly enhances agents' effectiveness and productivity. Similar to training a professional athlete, coaching agents involves continuous guidance that hones their abilities and inspires them to excel. Even minor adjustments in their approach can lead to substantial improvements in their overall performance. Furthermore, agents who benefit from consistent coaching and constructive feedback not only polish their skills but also enhance their effectiveness, maintain higher levels of engagement, and provide an exceptional experience for customers. As a result, the investment in coaching yields remarkable returns in both agent development and customer satisfaction.

Description

Creatium is an innovative platform that leverages artificial intelligence to turn traditional video lectures and slide presentations into engaging, personalized learning experiences. Users can simply input a lesson or upload a PDF or PPT file, and Creatium will automatically create professional-grade visuals, voiceovers, and interactive elements. The platform includes features such as branching scenarios, role-playing, games, simulations, and assessments, all seamlessly integrated into one comprehensive multimedia environment. Students have the opportunity to interact with an AI coach that provides real-time responses, allowing for immediate answers to questions and tailored feedback. Additionally, the system is designed with safeguards to maintain the relevance of the learning experience. Creatium’s models are specifically optimized for effective coaching and educational practices, with notable research indicating a 28% increase in test scores when utilizing its AI coaching. Furthermore, it offers robust analytics, tracking capabilities, integration with LMS/SCORM, and collaboration features, making it suitable for publishers, educators, and coaching teams alike. Overall, Creatium is revolutionizing the way education is delivered and experienced.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Envision Telephony

Founded

1994

Country

United States

Website

www.envisioninc.com

Vendor Details

Company Name

Creatium

Founded

2020

Country

United States

Website

www.creatium.com

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring Yes 
Built-in LMS Yes 
Certification Management No 
Corporate / Business No 
Learner Portal Yes 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Course Authoring

Content Import / Export No 
Course Publishing No 
Gamification No 
Instructor-Led Courses No 
Interactive Content No 
PowerPoint Conversion No 
Self-Paced Courses No 
Storyboarding No 
Template Management No 
Test / Quiz Creation No 
Video Management No 

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