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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Clevy streamlines internal processes and inquiries, allowing you to concentrate on your most valuable asset: your employees. Experience the ultimate solution for enhancing employee engagement, as it serves as the all-in-one platform you require. By centralizing and managing all employee requests, you can boost the productivity of your HR and support teams significantly. Implement a robust AI knowledge base that empowers employees to swiftly resolve their own issues. With Clevy's no-code form builder, you can efficiently gather employee data and seamlessly integrate it with your organization's entire application ecosystem to optimize business workflows. Organize all employee inquiries in a single location, monitor queries for prompt responses, and save time using AI-generated draft answers. Offer immediate assistance at any hour through an AI-driven portal that minimizes repetitive questions directed at internal support teams by 80%. Moreover, the platform integrates effortlessly with all third-party software utilized by the company, ensuring a smooth flow of information within your organization's application landscape, particularly tailored for small to medium-sized businesses. This innovative approach not only enhances communication but also fosters a more engaged and productive workforce.

Description

A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Accenture Digital Identity
Amazon Web Services (AWS)
Capgemini Intelligent Automation Platform
Cegid Conciliator
Eviden MDR Service
Formstack
Formstack Documents
Google Calendar
Google Drive
LiveChat
Microsoft 365
Microsoft Outlook
Microsoft Teams
Neocase HR Ready
SAP Cloud Platform
Salesforce
ServiceNow
Workplace from Meta
Zendesk

Integrations

Accenture Digital Identity
Amazon Web Services (AWS)
Capgemini Intelligent Automation Platform
Cegid Conciliator
Eviden MDR Service
Formstack
Formstack Documents
Google Calendar
Google Drive
LiveChat
Microsoft 365
Microsoft Outlook
Microsoft Teams
Neocase HR Ready
SAP Cloud Platform
Salesforce
ServiceNow
Workplace from Meta
Zendesk

Pricing Details

$19 per month
Free Trial
Free Version

Pricing Details

$39 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Clevy

Country

United States

Website

www.clevy.io

Vendor Details

Company Name

LiveChat Software

Founded

2002

Country

United States

Website

knowledgebase.ai

Product Features

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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