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Average Ratings 6 Ratings

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support

Description

Clearlane Delivery is an application designed for Jira Cloud that facilitates the organization and monitoring of project activities. It features an intuitive drag-and-drop Gantt chart equipped with milestones, dependencies, and customizable working-day configurations. The app tracks the time spent in each Jira status and emphasizes tasks that exceed the team's typical completion rate. Monte Carlo simulations provide predictions for probable and safer finish dates for projects, releases, or epics, while budget views allow users to compare actual logged hours and expenses against planned budgets and anticipated final costs. Additionally, the application offers various Jira dashboard widgets that display metrics such as flow, throughput, cumulative flow, sprint burndown, velocity, work-in-progress aging, and cycle time. Teams have the flexibility to enable or disable different sections of the app and can utilize existing Jira data and permissions without needing to transfer work items. Clearlane Delivery is built on Atlassian Forge for Jira Cloud and supports users in their preferred language, including English, French, or German, ensuring a tailored experience for diverse teams. This comprehensive tool streamlines project management, enhances visibility, and aids in decision-making for more efficient workflows.

Description

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Carbide No 
Cayzu No 
Cherwell Software No 
Clearlane Breach & Incident Reporting No 
Confluence No 
EduBrite No 
Fastpath No 
Google Drive No 
Halo Service Desk No 
Interlink Software No 
Kintone No 
LiveChat No 
ManageEngine Endpoint Central No 
MoboRaptors No 
Prism PPM No 
Sensu No 
Stackreaction No 
Testuff No 
Yellow.ai No 

Integrations

Jira Yes 
Carbide Yes 
Cayzu Yes 
Cherwell Software Yes 
Clearlane Breach & Incident Reporting Yes 
Confluence Yes 
EduBrite Yes 
Fastpath Yes 
Google Drive Yes 
Halo Service Desk Yes 
Interlink Software Yes 
Kintone Yes 
LiveChat Yes 
ManageEngine Endpoint Central Yes 
MoboRaptors Yes 
Prism PPM Yes 
Sensu Yes 
Stackreaction Yes 
Testuff Yes 
Yellow.ai Yes 

Pricing Details

$0
Free for up to 10 users. Larger teams pay per user through the Atlassian Marketplace; total cost depends on Jira site user count. A 30-day free trial is available for all team sizes.
Free Trial Yes 
Free Version Yes 

Pricing Details

$20 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Clearlane Apps

Founded

2026

Country

France

Website

clearlaneapps.com/delivery/

Vendor Details

Company Name

Atlassian

Founded

2002

Country

Australia

Website

www.atlassian.com

Product Features

Gantt Chart

Alerts/Notifications No 
Capacity Monitoring No 
Color Coding No 
Dependency Tracking No 
Drag & Drop No 
Milestone Tracking No 
Progress Tracking No 
Task Management No 
Templates No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management Yes 
Supplier Management Yes 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting Yes 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Alternatives

No Alternatives

Alternatives

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