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ease
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design
support

Average Ratings 0 Ratings

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ease
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design
support

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Description

It is an add-on for Microsoft Office 2010 or higher. It allows you to add classification tags at the top of emails, and in the header/footer section of documents. It also allows you to encrypt attachments. ClassifyIt can be fully customized to help users classify all Outlook emails, Word files, Excel sheets, and PowerPoint slides. It is an important tool for ensuring policy compliance and is a key mechanism to achieve information safety. ClassifyIt's built to be intuitive and user-friendly... and it's priced very competitively. Classification Example: Unclassified, Restricted, Confidential, SECRET

Description

Cleverly acts as your ultimate assistant, streamlining real-time triage and facilitating intelligent automation while also managing your knowledge base to enhance customer self-service interactions. It adeptly classifies, prioritizes, and directs tickets based on customer intent, utilizing precise categorization across more than 100 labels, achieving an impressive ticket classification accuracy of over 90%. This system enables classification in one language while effectively extending its capabilities across more than 12 other languages. Additionally, it ensures that your repository of internal procedures, macros, and FAQs is consistently updated, comprehensive, and reliable, while also proactively identifying knowledge gaps to maximize knowledge coverage rates. By automating responses to frequently asked questions, it significantly reduces manual workload, achieving deflection rates between 20% and 60%. Furthermore, it boosts agent productivity by delivering the most relevant information exactly when needed, with a noteworthy 20% deflection rate that requires minimal setup thanks to its AI-driven and pre-trained models. Moreover, Cleverly offers seamless integration with your existing help-desk or CRM systems, along with dynamic forms designed to gather essential information in advance. This holistic approach ensures a more efficient workflow and enhances overall customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Intercom
Microsoft Excel
Microsoft Office 2021
Microsoft PowerPoint
Microsoft Word
Salesforce
Zendesk

Integrations

Freshdesk
Intercom
Microsoft Excel
Microsoft Office 2021
Microsoft PowerPoint
Microsoft Word
Salesforce
Zendesk

Pricing Details

€10 per license
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ralf Ulrich Garbe

Founded

2004

Country

Germany

Website

classifyit.eu

Vendor Details

Company Name

Cleverly.ai

Country

United States

Website

www.cleverly.ai/

Product Features

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

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