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Description
The most reliable archiving software in the world for managing records compliance and risks for public entities. CivicPlus Social Media Archiving is a software that connects directly with your social networks in order to capture, preserve and archive all content posted and engaged in by your organization in context and near-real time. All of this information is stored in a secure, easy-to-use archive that allows you to manage your online communications, as well as help your organization comply with public records laws and regulations. Social media archiving ensures that your organization's communications will be saved, so you can easily respond and comply with public records laws. All content, including deleted or edited posts and comments, can be captured and preserved. Replay recordings in their original context, and ensure their authenticity using digital signatures.
Description
CivicRecordsOnline is a software solution designed for managing public records requests specifically for city clerks and records professionals. All requests are centralized, detailing who made the request, what information is necessary, the due date according to state regulations, what has been dispatched, and a thorough audit trail. Each subscription tier includes redaction capabilities. The Instant Privacy Scan feature identifies sensitive information such as names, addresses, phone numbers, Social Security numbers, and license numbers, offering them as draft redactions for user review. With the Find & Fix Everywhere tool, users can eliminate a specified name or phrase across all pages simultaneously. The Permanent Safety Lock feature ensures redactions are permanently embedded in a flattened release document, preventing any reversal. Additionally, the Smart Medical Catching function highlights health-related information and identifies minors' names. Redaction employs deterministic pattern matching, ensuring consistent output for the same input repeatedly. The software is compliant with public records laws across all 50 states, incorporating deadline regulations and business day calculations. Pricing options range from $99 to $499 per month, with no contracts or implementation fees required. Additionally, government agencies can take advantage of a 14-day free trial period to explore its features. This comprehensive approach makes CivicRecordsOnline a vital tool for managing public record requests efficiently.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Desktop.com
Yes
Facebook
Yes
Flickr
Yes
Instagram
Yes
LinkedIn
Yes
Nextdoor
Yes
Pinterest
Yes
Vimeo
Yes
X (Twitter)
Yes
YouTube
Yes
Integrations
Desktop.com
No
Facebook
No
Flickr
No
Instagram
No
LinkedIn
No
Nextdoor
No
Pinterest
No
Vimeo
No
X (Twitter)
No
YouTube
No
Pricing Details
Contact Vendor for Pricing
Free Trial
Yes
Free Version
No
Pricing Details
$99/month per agency
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CivicPlus
Founded
2001
Country
United States
Website
www.civicplus.com/social-media-archiving/
Vendor Details
Company Name
Paldam LLC
Founded
2026
Country
United States
Website
www.civicrecordsonline.com
Product Features
Archiving
Access Control
No
Data Deduplication
No
Document Management
No
Email Archiving
No
Multimedia Archiving
Yes
Retention Management
Yes
Storage Management
No
Version Control
No
Web Archiving
Yes
eDiscovery
Yes
Compliance
Archiving & Retention
No
Artificial Intelligence (AI)
No
Audit Management
No
Compliance Tracking
No
Controls Testing
No
Environmental Compliance
No
FDA Compliance
No
HIPAA Compliance
No
ISO Compliance
No
Incident Management
No
OSHA Compliance
No
Risk Management
No
Sarbanes-Oxley Compliance
No
Surveys & Feedback
No
Version Control
No
Workflow / Process Automation
No
Government
Budgeting & Forecasting
No
Code Enforcement
No
Compliance Management
Yes
Fixed Asset Management
No
Inventory Management
No
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No
Municipal
Animal Licensing
No
Code Enforcement
No
Fund Accounting
No
Inventory Management
No
License Issuance
No
Parking Management
No
Permit Issuance
No
Planning & Zoning
No
Property Database
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
No
Configurable Alerts
Yes
Customer Engagement
No
Dashboard
Yes
Impact Scoring
No
Influencer Tracking
No
Reputation Management
Yes
Sentiment Analysis
No
Trend Tracking
No
