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Description
You stand by them, and we’re here for you. Deliver immediate support and customer care to clients across the globe. Shorten call durations, achieve quicker solutions, and lower overall expenses. With Cisco Webex Support, you not only meet but surpass expectations. It serves as a versatile platform for remote technical assistance. Offer continuous support, day or night, to customers around the world. Expanding your business entails being available when your clients require assistance. Elevate your company with exceptional service that’s reachable from any location. Reduced wait times lead to less dissatisfaction and more pleased customers. Your clients can easily access help directly from your product, website, or email. They will be swiftly queued and directed to receive prompt assistance and resume their tasks. Equip your representatives with an impressive toolkit to excel in their roles. Assist multiple clients simultaneously, navigate across various platforms, and bypass security barriers effortlessly. In doing so, you empower your team and enhance the customer experience significantly.
Description
Add an unlimited number of users, categorize them into various groups, and enable remote deployment along with access controls through the web console. Facilitate the deployment process for users and authorize them to install RemotePC on additional computers for remote access. You can also add computers, sort them into groups, and monitor the most recently accessed machines. New user accounts can be created, categorized into groups, and granted specific access permissions, among other functionalities. Enjoy instant and secure access to any computer by simply entering a shared session code. Users have the flexibility to remotely connect to their assigned computers from anywhere and at any time. Additionally, the RemotePC desktop application or web dashboard allows you to reboot the remote computer in either normal mode or safe mode (for Windows). Security is a priority, provided by TLSv 1.2/AES 256 encryption. There’s also the option to establish a unique Personal Key for each computer, serving as an additional layer of password protection. You can choose to enable or restrict your users' ability to transfer files between computers, ensuring better control over data sharing. This comprehensive solution empowers users with the tools they need for efficient remote access and management.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$69.50 per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/remote-support.html
Vendor Details
Company Name
RemotePC
Country
United States
Website
www.remotepc.com
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback