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Average Ratings 2 Ratings

Total
ease
features
design
support

Description

You stand by them, and we’re here for you. Deliver immediate support and customer care to clients across the globe. Shorten call durations, achieve quicker solutions, and lower overall expenses. With Cisco Webex Support, you not only meet but surpass expectations. It serves as a versatile platform for remote technical assistance. Offer continuous support, day or night, to customers around the world. Expanding your business entails being available when your clients require assistance. Elevate your company with exceptional service that’s reachable from any location. Reduced wait times lead to less dissatisfaction and more pleased customers. Your clients can easily access help directly from your product, website, or email. They will be swiftly queued and directed to receive prompt assistance and resume their tasks. Equip your representatives with an impressive toolkit to excel in their roles. Assist multiple clients simultaneously, navigate across various platforms, and bypass security barriers effortlessly. In doing so, you empower your team and enhance the customer experience significantly.

Description

LogMeIn Pro is a trusted remote access solution designed to provide seamless and secure connectivity to PCs and Macs from any device, including desktops and mobile phones. It enables individuals and small businesses to access their work computers remotely, improving flexibility and productivity by turning any location into a functional office. Key features include unlimited user access, quick file transfers, remote printing capabilities, and support for multi-monitor setups to mirror multiple screens remotely. The platform also integrates Bitdefender antivirus for comprehensive protection against malware and online threats. Various pricing plans cater to different needs, allowing access to 2, 5, or 10 computers with annual billing. Users benefit from a secure connection, easy setup, and features designed to simplify remote work. Testimonials highlight how LogMeIn Pro keeps business owners and staff connected and productive from afar. Overall, it reduces downtime and eliminates the need for daily commutes, enabling better work-life balance.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CyberFOX Password Manager No 
OpenVoice No 
Teamstack No 

Integrations

CyberFOX Password Manager Yes 
OpenVoice Yes 
Teamstack Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$30 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.webex.com/remote-support.html

Vendor Details

Company Name

GoTo

Founded

2003

Country

United States

Website

www.logmein.com/products/pro

Product Features

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

Identity Management

Access Certification No 
Compliance Management No 
Multifactor Authentication No 
Password Management Yes 
Privileged Account Management No 
Self-Service Access Request No 
Single Sign On No 
User Activity Monitoring No 
User Provisioning No 

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management No 
Remote Access Yes 
Scheduling No 
Software Inventory Yes 
User Activity Monitoring Yes 

Network Security

Access Control Yes 
Analytics / Reporting Yes 
Compliance Reporting No 
Firewalls No 
Internet Usage Monitoring Yes 
Intrusion Detection System Yes 
Threat Response No 
VPN Yes 
Vulnerability Scanning No 

Remote Desktop

Chat No 
Cross-Platform Access Yes 
File Transfer No 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management Yes 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat Yes 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback Yes 

Alternatives

Alternatives

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