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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Enhance the management of your data center through our user-friendly interface designed for both operators and administrators, requiring just a single screen for comprehensive oversight. The Cisco Nexus Dashboard offers extensive observability across a global network of fabrics by seamlessly integrating essential data center networking services. Identify problems and gather network insights with a self-sustaining system that simplifies operations. Extend connectivity and enforce policies throughout end-to-end fabrics while continuously monitoring their health. Obtain clarity on high-volume and mission-critical traffic with ease. The Cisco Nexus Dashboard serves as a unified console that simplifies the operations and management of data center networks. Additionally, the Cisco Application Service Engine (SE) is now part of the Cisco Nexus Dashboard Platform, ensuring our SE customers experience continuity and protection for their investments while transitioning to a modern automation framework. This integration further enhances operational efficiency and fosters a more powerful management environment for users.

Description

Smiddle is a software firm that focuses on cybersecurity, telephony, and contact center solutions specifically designed for Cisco systems. Our mission is to develop innovative products that assist businesses in reaching their objectives by enhancing the functionality and productivity of their contact centers. By partnering with us, clients can elevate their customer service experience and streamline operations. In addition to being a proud member of the Cisco DevNet program as a Solution Partner, Smiddle engages in collaborative development efforts with Cisco. Our cybersecurity offerings are designed to significantly bolster your security measures. Our comprehensive contact center software addresses a range of challenges, including the recording and archiving of client conversations, monitoring service quality, managing communications through popular messaging platforms, orchestrating extensive outbound campaigns, crafting customer interaction scenarios for agents, and integrating CRM systems with Cisco Finesse, among numerous other functionalities. With our dedication to innovation and excellence, Smiddle aims to transform the landscape of customer engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace
Azure Marketplace
Cisco NX-OS
Cisco Nexus Dashboard Fabric Controller
Cisco Secure Cloud Analytics
Elastic Observability
MetricFire

Integrations

AWS Marketplace
Azure Marketplace
Cisco NX-OS
Cisco Nexus Dashboard Fabric Controller
Cisco Secure Cloud Analytics
Elastic Observability
MetricFire

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/data-center-analytics/nexus-dashboard/index.html

Vendor Details

Company Name

Smiddle

Founded

2015

Country

Estonia

Website

www.smiddle.com

Product Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives