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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance the management of your data center through our user-friendly interface designed for both operators and administrators, requiring just a single screen for comprehensive oversight. The Cisco Nexus Dashboard offers extensive observability across a global network of fabrics by seamlessly integrating essential data center networking services. Identify problems and gather network insights with a self-sustaining system that simplifies operations. Extend connectivity and enforce policies throughout end-to-end fabrics while continuously monitoring their health. Obtain clarity on high-volume and mission-critical traffic with ease. The Cisco Nexus Dashboard serves as a unified console that simplifies the operations and management of data center networks. Additionally, the Cisco Application Service Engine (SE) is now part of the Cisco Nexus Dashboard Platform, ensuring our SE customers experience continuity and protection for their investments while transitioning to a modern automation framework. This integration further enhances operational efficiency and fosters a more powerful management environment for users.

Description

Smiddle is a software firm that focuses on cybersecurity, telephony, and contact center solutions specifically designed for Cisco systems. Our mission is to develop innovative products that assist businesses in reaching their objectives by enhancing the functionality and productivity of their contact centers. By partnering with us, clients can elevate their customer service experience and streamline operations. In addition to being a proud member of the Cisco DevNet program as a Solution Partner, Smiddle engages in collaborative development efforts with Cisco. Our cybersecurity offerings are designed to significantly bolster your security measures. Our comprehensive contact center software addresses a range of challenges, including the recording and archiving of client conversations, monitoring service quality, managing communications through popular messaging platforms, orchestrating extensive outbound campaigns, crafting customer interaction scenarios for agents, and integrating CRM systems with Cisco Finesse, among numerous other functionalities. With our dedication to innovation and excellence, Smiddle aims to transform the landscape of customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace Yes 
Azure Marketplace Yes 
Cisco NX-OS Yes 
Cisco Nexus Dashboard Fabric Controller Yes 
Cisco Secure Cloud Analytics Yes 
Elastic Observability Yes 
MetricFire Yes 

Integrations

AWS Marketplace No 
Azure Marketplace No 
Cisco NX-OS No 
Cisco Nexus Dashboard Fabric Controller No 
Cisco Secure Cloud Analytics No 
Elastic Observability No 
MetricFire No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/data-center-analytics/nexus-dashboard/index.html

Vendor Details

Company Name

Smiddle

Founded

2015

Country

Estonia

Website

www.smiddle.com

Product Features

Data Center Management

Audit Trail No 
Behavior-Based Acceleration No 
Cross Reference System No 
Device Auto Discovery No 
Diagnostic Testing No 
Import / Export Data No 
JCL Management No 
Multi-Platform No 
Multi-User No 
Power Management No 
Sarbanes-Oxley Compliance No 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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