Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Conduct video meetings with stunning, vibrant visuals regardless of lighting conditions, ensuring a seamless collaboration experience from virtually anywhere, all bolstered by AI-driven functionalities and remote IT oversight. Avoid letting subpar video quality hinder an impressive meeting experience, no matter your location. Elevate your appearance with a webcam specifically crafted to present a professional image in any environment. Amplify your video interactions with superior audio by integrating a Cisco Headset into your configuration, which offers outstanding sound quality, intuitive call control, and management from a top-tier business headset provider. Enjoy the benefits of up to 4K Ultra HD video resolution, personalized settings, a built-in privacy shutter, and advanced intelligent features like optimal framing and facial recognition. With centralized management through Control Hub, this setup is also certified for use with both Webex and Microsoft Teams, making it an ideal choice for seamless communication. By investing in this technology, you enhance both your professional image and your overall meeting experience.
Description
Cisco Webex Workforce Optimization offers a comprehensive suite of tools designed for managing team performance, thereby improving our Unified Contact Center Express and Webex Contact Center solutions. For supervisors to provide efficient, customer-centric service, they require access to essential data and tools that enable them to oversee team performance and foster outstanding customer interactions. By implementing scalable solutions for voice and screen call recording, along with quality evaluation methods, organizations can boost first call resolution rates and enhance overall team productivity. This solution alleviates the burden of scheduling from managers, allowing them to prioritize strategic enhancements and engage in real-time feedback processes. Additionally, by utilizing insights derived from speech and desktop action analysis, organizations can refine customer experiences while driving revenue growth. Importantly, Webex Workforce Optimization seamlessly integrates with Cisco Unified Contact Center Express and Webex Contact Center solutions, thereby enhancing the supervisor experience and contributing to the establishment of a world-class contact center. This integration ultimately paves the way for a more efficient operation where both customer satisfaction and team performance are prioritized.
API Access
Has API
No
API Access
Has API
No
Integrations
Cisco Unified Contact Center
No
Cisco Webex
Yes
Microsoft Teams
Yes
Webex Contact Center
No
Integrations
Cisco Unified Contact Center
Yes
Cisco Webex
No
Microsoft Teams
No
Webex Contact Center
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/collaboration-endpoints/webex-desk-camera/index.html
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/us/en/products/workforce-optimization.html
Product Features
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No