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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Conduct video meetings with stunning, vibrant visuals regardless of lighting conditions, ensuring a seamless collaboration experience from virtually anywhere, all bolstered by AI-driven functionalities and remote IT oversight. Avoid letting subpar video quality hinder an impressive meeting experience, no matter your location. Elevate your appearance with a webcam specifically crafted to present a professional image in any environment. Amplify your video interactions with superior audio by integrating a Cisco Headset into your configuration, which offers outstanding sound quality, intuitive call control, and management from a top-tier business headset provider. Enjoy the benefits of up to 4K Ultra HD video resolution, personalized settings, a built-in privacy shutter, and advanced intelligent features like optimal framing and facial recognition. With centralized management through Control Hub, this setup is also certified for use with both Webex and Microsoft Teams, making it an ideal choice for seamless communication. By investing in this technology, you enhance both your professional image and your overall meeting experience.

Description

Cisco Webex Workforce Optimization offers a comprehensive suite of tools designed for managing team performance, thereby improving our Unified Contact Center Express and Webex Contact Center solutions. For supervisors to provide efficient, customer-centric service, they require access to essential data and tools that enable them to oversee team performance and foster outstanding customer interactions. By implementing scalable solutions for voice and screen call recording, along with quality evaluation methods, organizations can boost first call resolution rates and enhance overall team productivity. This solution alleviates the burden of scheduling from managers, allowing them to prioritize strategic enhancements and engage in real-time feedback processes. Additionally, by utilizing insights derived from speech and desktop action analysis, organizations can refine customer experiences while driving revenue growth. Importantly, Webex Workforce Optimization seamlessly integrates with Cisco Unified Contact Center Express and Webex Contact Center solutions, thereby enhancing the supervisor experience and contributing to the establishment of a world-class contact center. This integration ultimately paves the way for a more efficient operation where both customer satisfaction and team performance are prioritized.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cisco Unified Contact Center
Cisco Webex
Microsoft Teams
Webex Contact Center

Integrations

Cisco Unified Contact Center
Cisco Webex
Microsoft Teams
Webex Contact Center

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/collaboration-endpoints/webex-desk-camera/index.html

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.webex.com/us/en/products/workforce-optimization.html

Product Features

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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