Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Chronotek was created to effectively manage labor expenses and enable supervisors to oversee their teams from any location using various devices. In addition to providing precise time cards, the Chronotek platform ensures that companies stay within their financial limits, streamlines payroll procedures, and greatly minimizes payroll inefficiencies. Utilizing IVR (Interactive Voice Response) technology, it captures caller ID, employee time, and voice recordings when employees dial the toll-free number. This system serves as an excellent resource for employees throughout their workday, allowing them to check job locations, track time card hours, and access personal schedules. Additionally, employees can communicate directly with supervisors and clock in via the mobile Chronotek platform from any internet-enabled device. The system also enables monitoring of phone numbers linked to job sites, ensuring that employees cannot clock in from unauthorized locations or numbers, thereby enhancing security and accountability. Overall, Chronotek not only simplifies labor management but also fosters better communication and efficiency within the workforce.
Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
API Access
Has API
API Access
Has API
Integrations
QuickBooks Online
Pricing Details
$5 per employee per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
The Chronotek Company
Founded
1996
Country
United States
Website
www.chronotek.net
Vendor Details
Company Name
Cacti
Website
www.cacticom.com
Product Features
Attendance Tracking
Absence Management
Calendar Management
Employee Scheduling
Employee Time Clock
FMLA Tracking
Overtime Tracking
Reporting/Analytics
Self Service Portal
Time Tracking
Timesheets
Vacation / Leave Tracking
Time Clock
Biometric Recognition
Hourly Employee Tracking
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
Vacation / Leave Tracking
Workstation Tracking
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration