Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
In the modern digital landscape, workers anticipate that human resources will provide instantaneous, on-demand services, yet achieving this is often quite challenging. Cherwell HR Service Management empowers organizations to enhance and automate HR service delivery, facilitating swift and effective case management along with a streamlined onboarding process, complemented by a self-service portal that fosters improved and more efficient employee service experiences. By automating internal onboarding tasks and seamlessly integrating with other departmental workflows, organizations can ensure that the transition for new hires is smooth and effective. Additionally, boosting HR staff productivity can be achieved by addressing the majority of direct employee inquiries through the HR self-service portal. This portal not only allows employees to easily access vital information regarding their employment, benefits, and company culture, but also encourages a more engaged and informed workforce. Ultimately, leveraging such technology can significantly enhance the overall employee experience within the organization.
Description
Dovetail Software offers an HR Service Delivery Experience that includes HR Case Management and Employee Portal. It also provides reporting & analytics that enables HR to achieve excellence and meet the needs of modern HR teams. These requirements include improving the employee experience and improving the HR Experience of delivering human resources services.
Dovetail Software was founded in 1996 as a CRM company (Customer Relationship Manager) based in Austin, Texas. It started out focusing on the customer service and support market and implementing products for large-scale enterprise organizations.
We changed our focus in 2008 and created products for global workforces, specifically HR Service Delivery. Our current product line includes Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and HR Knowledge Management.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Activate IAM
Yes
Active Directory
Yes
Axonius
Yes
BMC AMI Ops
Yes
Basecamp
No
Clickatell
No
CloudApper AI
Yes
Espressive Barista
Yes
IBM Apptio
Yes
Microsoft Outlook
No
Integrations
Activate IAM
No
Active Directory
No
Axonius
No
BMC AMI Ops
No
Basecamp
Yes
Clickatell
Yes
CloudApper AI
No
Espressive Barista
No
IBM Apptio
No
Microsoft Outlook
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
PEPY
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cherwell
Founded
2004
Country
United States
Website
www.cherwell.com/products/hr-service-management/
Vendor Details
Company Name
Dovetail Software
Founded
1995
Country
United States
Website
www.dovetailsoftware.com
Product Features
HR Employee File Management
Access Controls
No
Centralized Employee Files
No
Dashboard
No
Email Notifications
No
Paper & Digital
No
Regulatory Compliance
No
Retention Settings
No
Search
No
Sharing Spaces
No
Signature
No
Human Resources
360 Degree Feedback
No
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
No
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No
Onboarding
Course Management
No
Document Management
No
E-Verify / I-9 Forms
No
Electronic Forms
No
Electronic Signature
No
Employee Handbook
No
Employee Portal
No
File Management
No
Job Description Management
No
Orientation Management
No
Self Service Portal
No
Task Management
No
Tax Forms
No
Training Management
No
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
Yes
Recruiting Management
No
Self Service Portal
Yes
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
No
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Portal
Chat
Yes
Collaboration
Yes
Content Management
Yes
Document Management
No
File Sharing
Yes
Search
Yes