Sendbird Reviews

Sendbird

4.7 out of 5 stars

Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Average Ratings 7 Ratings

Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

Description

Chatty is more than a chatbot—it’s an AI-powered sales assistant designed to help ecommerce stores increase revenue effortlessly. It learns your entire catalog overnight, meaning no weeks wasted on training or setup. By tracking browsing patterns and purchase history, it understands what customers want and recommends products right in the conversation. Its AI engine proactively suggests upsells and cross-sells, helping stores capture more revenue per transaction. With round-the-clock availability, Chatty handles customer questions, solves problems, and drives sales even when human teams are offline. It includes everything you expect from modern chat software, including a unified inbox, omnichannel integration, and a help center that reduces repetitive inquiries. Brands already report millions in assisted revenue, chat-to-sale rates of 20%, and AI resolution rates above 90%. Built for Shopify and trusted by tens of thousands of merchants, Chatty transforms customer conversations into profitable outcomes.

Description

Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET. Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Firebase No 
Flutter No 
JavaScript No 
Median.co No 
MobiRoller No 
Product-Led Alliance No 
Quickwork No 
React No 
React Native No 
Ringg AI No 
Shopify Yes 
Shoutem No 
Therappy No 
Unity No 
VEVS Boat Rental Software No 
VEVS Car Rental Software No 
WhatsApp No 
Workers by Delos No 

Integrations

Firebase Yes 
Flutter Yes 
JavaScript Yes 
Median.co Yes 
MobiRoller Yes 
Product-Led Alliance Yes 
Quickwork Yes 
React Yes 
React Native Yes 
Ringg AI Yes 
Shopify No 
Shoutem Yes 
Therappy Yes 
Unity Yes 
VEVS Boat Rental Software Yes 
VEVS Car Rental Software Yes 
WhatsApp Yes 
Workers by Delos Yes 

Pricing Details

$19.99 per month
Free Trial No 
Free Version Yes 

Pricing Details

$399/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chatty

Website

chatty.net

Vendor Details

Company Name

Sendbird

Founded

2012

Country

United States

Website

sendbird.com

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Product Features

Application Development

Access Controls/Permissions Yes 
Code Assistance Yes 
Code Refactoring Yes 
Collaboration Tools Yes 
Compatibility Testing Yes 
Data Modeling Yes 
Debugging No 
Deployment Management Yes 
Graphical User Interface Yes 
Mobile Development Yes 
No-Code No 
Reporting/Analytics Yes 
Software Development Yes 
Source Control Yes 
Testing Management No 
Version Control Yes 
Web App Development Yes 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center No 
Call Recording No 
Call Routing No 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
IVR / Voice Recognition No 

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

Mobile App Development

Access Controls / Permissions Yes 
Any App Development Language Yes 
Collaboration Tools Yes 
Compatibility Testing Yes 
Data Modeling Yes 
Debugging No 
Drag and Drop Editor Yes 
Enterprise Mobility (EMM/MAM) No 
FaceID and TouchID No 
For Consumer Apps Yes 
For Enterprise Apps Yes 
Integration Options Yes 
Mobile App Security No 
Multi-Factor Authentication (MFA) Yes 
Multiple Apps from Same Base Yes 
No Dependencies No 
No-Code No 
Reporting / Analytics Yes 
Single Sign-On (SSO) Yes 
Source Control Yes 
Visual Editor No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting Yes 
Presentation Streaming Yes 
Presentation Tools No 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability No 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

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