Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ChatWILL is an intelligent live chat assistant designed specifically for Shopify merchants, enabling them to interact with their website visitors, field inquiries, and enhance conversion rates through automated conversations and support available 24/7. Its seamless integration with Shopify allows the chatbot to quickly pull information from product catalogs, order histories, shipping statuses, and inventory levels, ensuring that customers receive precise responses regarding products, orders, returns, and various other inquiries without the need for manual input, which in turn decreases the volume of support tickets and alleviates teams from handling repetitive questions. Beyond just FAQs, ChatWILL is capable of suggesting products to customers, offering automatic order tracking, and delivering up-to-the-minute shipping updates, all while communicating in various languages and maintaining a natural, brand-consistent tone. Furthermore, it can be tailored to match the aesthetic of the store with customizable colors, logos, and welcoming messages, ensuring a cohesive shopping experience for users. With these features, ChatWILL not only enhances customer satisfaction but also streamlines operations for Shopify merchants.
Description
Macha is a done-for-you AI support agent that works inside Zendesk, Freshdesk, Gorgias, Front, HubSpot and Intercom, so there is no migration and no new inbox. The Macha team reviews about a month of your past tickets, ranks the categories an agent can handle end to end, writes the knowledge base and instructions, and connects your other systems (Shopify, Stripe, subscription apps or your own API) so the agent can act, not just answer. It goes live in safe mode first: drafts appear as internal notes for your team to approve. Once a category's drafts are right, it replies to customers directly. A success manager stays on the account. Plans start at $299 a month for 750 tickets (about $0.40 a ticket), setup included.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Shopify
Yes
CWILL
Yes
Freshdesk
No
Front
No
Gorgias
No
HubSpot Service Hub
No
Intercom
No
Shopify Plus
Yes
Slack
No
Stripe
No
Integrations
Shopify
Yes
CWILL
No
Freshdesk
Yes
Front
Yes
Gorgias
Yes
HubSpot Service Hub
Yes
Intercom
Yes
Shopify Plus
No
Slack
Yes
Stripe
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
$299 per month
About $0.40 a ticket. Plans: 750 tickets $299/month, 1,500 tickets $599/month, 3,000 tickets $1,199/month, up to 10,000 tickets $3,999/month. Done-for-you setup and a dedicated success manager are included. Live in safe mode within 7 days, or the first month is free. Free trial ($50 of usage, about 125 tickets) set up for you after a discovery call.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CWILL
Founded
2014
Country
United States
Website
www.cwill.com/chatwill/
Vendor Details
Company Name
Macha
Website
www.getmacha.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
No