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Average Ratings 0 Ratings
Description
ChatDesq serves as a messaging platform specifically designed for businesses utilizing WhatsApp to streamline customer interactions in support, marketing, and sales. By consolidating WhatsApp, Instagram, and Facebook Messenger into a unified inbox, it facilitates chat assignment, routing, and collaboration features such as roles, private notes, mentions, and pre-written responses, along with tracking message delivery and read receipts. Teams are empowered to launch campaigns using sanctioned WhatsApp templates tailored to specific customer segments, create no-code chatbot workflows with scheduled follow-ups, and utilize an AI agent that can respond based on a knowledge base while seamlessly transitioning to human agents when necessary. Additionally, the platform includes commerce capabilities like product catalogs, order collection, and payment links directly within chats. ChatDesq also simplifies the onboarding process for the WhatsApp Cloud API, providing a REST API, webhooks, and integration possibilities through Zapier. Its user-friendly browser interface is further enhanced by dedicated apps for iOS and Android, allowing team members to engage in conversations from anywhere, ensuring that no message goes unattended. This comprehensive suite of tools makes ChatDesq an indispensable asset for businesses looking to enhance their communication strategies across multiple channels.
Description
JIVIQ consolidates customer communication into a unified cloud workspace tailored for solo entrepreneurs, emerging startups, and streamlined B2B teams. This platform integrates AI-driven website chat, contextual scheduling for meetings, and a shared inbox to efficiently handle customer interactions. The intelligent chat agent utilizes website content and business documents to provide responses, while the shared inbox helps organize discussions and enables team members to follow up effectively. Meeting bookings come with pertinent conversation context, allowing the team to prepare in advance for each call. Additionally, JIVIQ facilitates browser-based video meetings complete with real-time transcription, and voice translation is offered through the Auto-Pilot plan. This innovative solution empowers teams to leverage customer history for enhancing support, conducting demos, and ensuring timely follow-ups, all while eliminating the need to toggle between multiple tools. With JIVIQ, the entire communication and customer management process becomes streamlined and efficient.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Facebook Messenger
Yes
Google Calendar
No
Instagram
Yes
Microsoft Outlook
No
WhatsApp
Yes
Integrations
Facebook Messenger
No
Google Calendar
Yes
Instagram
No
Microsoft Outlook
Yes
WhatsApp
No
Pricing Details
A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Trial
No
Free Version
Yes
Pricing Details
$9/month
Chat: $9/month or $84/year; Co-Pilot: $19/month or $180/year; Auto-Pilot: $49/month or $470/year. Plans are priced per workspace, which covers one website or domain. Annual plans are prepaid. A 14-day free trial is available, and no credit card is required.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Apporio Infolabs Pvt Ltd
Founded
2014
Country
India
Website
chatdesq.com
Vendor Details
Company Name
The Stratus Labs
Founded
2008
Country
India
Website
jiviq.com
Product Features
WhatsApp Marketing
API
No
Alerts
No
Autoresponder
No
Bulk Messaging
No
Campaign Management
No
Contact Management
No
Multi-Language Support
No
Reporting / Analytics
No