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Description
Innovative conversational technology that extracts valuable insights from the mobile-centric generation is transforming traditional research methods. By fostering a continuous, two-way conversation with your audience, you can replace outdated approaches with a more interactive experience. Our platform, Chat Lab, allows you to establish dynamic mobile communities of customers, supporters, and team members for real-time engagement and feedback. The process begins with chats—conversational surveys that can be effortlessly shared via social media and popular messaging platforms. In contrast to conventional methods of collecting experience data, chats offer a more fluid, engaging, and conversational approach. This tool significantly strengthens customer relationships by providing an enriched research experience that feels more personal. Embracing agility, mobility, and conversational engagement, this represents the future of community interaction. Designed by researchers for researchers, Chat Lab simplifies the creation of continuously active and deeply engaged communities. You can craft captivating chats using an array of question formats, inviting diverse feedback in the form of text, images, videos, or audio clips to gain deeper insights. Moreover, this approach ensures that you remain in tune with your audience's preferences and needs in real time.
Description
Enhance your customer engagement using over 20 channels within a single platform to deliver an exceptional experience with Qiscus. Turn leads into conversions, address complaints swiftly, and promote your products effectively through our integrated features. With a unified dashboard that combines multiple channels like WhatsApp, Facebook, Instagram, and LiveChat, you can streamline interactions seamlessly. Add a chat widget to your website and mobile applications for easy accessibility. Gain comprehensive insights into your customers, agents, and channels through detailed analytics. Our platform allows for integration with various systems to facilitate automation and growth. Thousands of businesses have successfully served millions of customers with Qiscus' innovative solutions, standing out in the competitive landscape. By maximizing customer trust throughout their journey, you can eliminate lead leakages and improve response times. Embrace your customers on a single, cohesive platform while managing their profiles through effective CRM tools. Respond to inquiries, showcase your products, and categorize customers using CRM and tagging for better organization. Furthermore, provide streamlined and efficient support with a multichannel inbox that enhances overall communication. This holistic approach not only optimizes customer interactions but also strengthens brand loyalty.
API Access
Has API
API Access
Has API
Integrations
Facebook Messenger
Facebook
Google Business Messages
Google Play
Instagram
LINE
LiveChat
Microsoft Teams
Telegram
WhatsApp
Integrations
Facebook Messenger
Facebook
Google Business Messages
Google Play
Instagram
LINE
LiveChat
Microsoft Teams
Telegram
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Rival Technologies
Country
Canada
Website
www.rivaltech.com
Vendor Details
Company Name
Qiscus
Country
Indonesia
Website
www.qiscus.com/id
Product Features
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Product Features
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
