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features
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support

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Description

Innovative conversational technology that extracts valuable insights from the mobile-centric generation is transforming traditional research methods. By fostering a continuous, two-way conversation with your audience, you can replace outdated approaches with a more interactive experience. Our platform, Chat Lab, allows you to establish dynamic mobile communities of customers, supporters, and team members for real-time engagement and feedback. The process begins with chats—conversational surveys that can be effortlessly shared via social media and popular messaging platforms. In contrast to conventional methods of collecting experience data, chats offer a more fluid, engaging, and conversational approach. This tool significantly strengthens customer relationships by providing an enriched research experience that feels more personal. Embracing agility, mobility, and conversational engagement, this represents the future of community interaction. Designed by researchers for researchers, Chat Lab simplifies the creation of continuously active and deeply engaged communities. You can craft captivating chats using an array of question formats, inviting diverse feedback in the form of text, images, videos, or audio clips to gain deeper insights. Moreover, this approach ensures that you remain in tune with your audience's preferences and needs in real time.

Description

Conversica's conversational AI solutions empower revenue teams in enterprises to effectively attract, acquire, and nurture customers throughout their journey via Email, SMS, or Website Chat. In today's fast-paced environment, potential clients and existing customers anticipate swift responses to their inquiries, ideally within minutes rather than hours. Conversica's AI Assistants are designed to engage immediately upon receiving an inquiry, offering responses in mere seconds. This quick, personalized, and continuous engagement from an AI Assistant not only assists teams in uncovering additional revenue opportunities but also enhances workforce efficiency, enabling revenue teams to achieve peak performance at a significantly reduced cost. By fortifying the top of your sales funnel with nearly complete lead coverage and improved engagement rates, these solutions connect website visitors to information without delay, rapidly pre-qualify new leads, and boost registration for webinars and events. Furthermore, with advanced Conversational Marketing capabilities, your AI Assistant is equipped to guide the next best actions across various channels such as chat, email, and SMS, ensuring a seamless experience for both your team and customers alike. This holistic approach ultimately fosters stronger relationships and drives sustained growth for your business.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage
CSI
Club Automation
Crossbeam
Eloqua
Facebook Messenger
GrowthLoop
HubSpot CRM
HubSpot Customer Platform
OMI
Salesforce
Salesforce Marketing Cloud Account Engagement
Velocify

Integrations

Adobe Marketo Engage
CSI
Club Automation
Crossbeam
Eloqua
Facebook Messenger
GrowthLoop
HubSpot CRM
HubSpot Customer Platform
OMI
Salesforce
Salesforce Marketing Cloud Account Engagement
Velocify

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Rival Technologies

Country

Canada

Website

www.rivaltech.com

Vendor Details

Company Name

Conversica

Founded

2007

Country

United States

Website

www.conversica.com

Product Features

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Product Features

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Sales Intelligence

CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting

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