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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

With over three decades of specialized experience, we focus on crafting customer-oriented strategies that leverage existing relationships effectively. Our approach ensures the right message reaches the right customer precisely when it’s needed, enhancing value through each relevant and timely interaction. We are introducing a novel method that offers digital marketing automation as a service for a straightforward monthly fee, allowing our team of experts to handle your digital customer communications. This is why choosing OneClick is a seamless choice for financial institutions, CEOs, operations managers, and internal marketing teams. OneClick boasts a high-security protocol platform, expertly managed, facilitating a smooth transition from online engagement to in-person interactions, effectively bridging the gap between operations and marketing to connect with the ideal audience for lead generation and customer retention. As a comprehensive solution, we manage every aspect for you, including content curation, enabling you to swiftly and effortlessly achieve measurable outcomes. By streamlining your marketing efforts, we allow you to focus on what matters most: growing your business.

Description

Introducing a comprehensive omnichannel customer service software designed for thorough, customer-focused management. It encompasses a wide range of functionalities such as online support, ticketing, project management, digital touchpoints, and technical assistance, among others. Our platform is versatile and seamlessly integrates with top-tier solutions across various industries. To enhance your business operations, we offer knowledge-based tools that support business intelligence, facilitate both internal and external communication, manage finances, and more. We provide three distinct plan categories to guide you in your support journey, allowing you to select the most suitable option based on your specific requirements. To simplify the lives of managers, we have developed the Indicators feature within the Desk Manager, where critical management data is aggregated, enabling easy access with just a couple of clicks. This innovative approach not only streamlines processes but also empowers users to make informed decisions swiftly.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AutomationEdge No 
Discord No 
Google No 
JivoChat No 
Microsoft Power BI No 
Microsoft Teams No 
Nvoip No 
Rocket.Chat No 
Slack No 
Slemma No 
WhatsApp No 
Zoom Phone No 

Integrations

AutomationEdge Yes 
Discord Yes 
Google Yes 
JivoChat Yes 
Microsoft Power BI Yes 
Microsoft Teams Yes 
Nvoip Yes 
Rocket.Chat Yes 
Slack Yes 
Slemma Yes 
WhatsApp Yes 
Zoom Phone Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$15.95 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ChannelNet

Country

United States

Website

www.channelnet.com

Vendor Details

Company Name

Desk Manager

Founded

2012

Country

Brazil

Website

deskmanager.com.br/

Product Features

Channel Management

Campaign Management Yes 
Channel Analytics Yes 
Incentive Management No 
Inventory Control No 
Lead Management Yes 
Opportunity Management Yes 
Order Management No 
Partner Management Yes 
Product Management No 
Reseller Management No 

Lead Management

Activity Tracking No 
Campaign Management No 
Lead Capture Yes 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation Yes 
Pipeline Management No 
Prospecting Tools Yes 
Source Tracking No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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