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Description

Our software fosters connections among individuals since we hold the belief that collaboration yields superior results. The live chat feature enhances customer service by eliminating the hassle of managing multiple conversations concurrently. Tailored specifically for high-demand customer service environments, our chat software streamlines communication effectively. Additionally, we provide co-browsing capabilities to elevate customer support. This feature addresses the challenge of not being able to view a website visitor's screen, allowing agents to assist users through web-based screen sharing in real time. With co-browsing integrated into our live chat, comprehending and addressing customer needs becomes significantly simpler. Upon logging into the live chat, visitors are automatically prompted to initiate a conversation with you. To increase efficiency and ensure uniformity, agents can utilize pre-defined responses. Furthermore, the pause function enables agents to temporarily halt incoming chats, granting them control over their workflow. Visitors can quickly share their browser screens with contact center agents, allowing agents to understand the customer's context in under two seconds, thus ensuring a swift and effective resolution to their inquiries. By enhancing the interaction process, our software ultimately leads to improved customer satisfaction and loyalty.

Description

REVE Chat is a chat widget and online live chat software that can be installed on business websites. It is ideal for small and mid-sized businesses in different industries. Voice calls, live chats, visitor queuing and analytics are some of the key features of REVE Chat. REVE Chat's proactive chat feature allows users to set messages that will appear based on predetermined visitor actions. REVE Chat's chat window can be customized to match the company's branding.