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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
WebCRS-OTA is tailored to tap into larger markets while minimizing operational expenses, decreasing inaccuracies in pricing and reservation tasks, streamlining both reservation and contracting methods, and enhancing customer relationships through advanced systems. This intuitive reservation platform allows direct guests, agents, and corporate clients to efficiently book accommodations around the globe via your website, phone, or email after confirming room availability for their preferred dates in line with their travel plans. Hotels can effortlessly input their own room details, amenities, rates, and availability into the system at any time using an XML feed or Extranet, ensuring that updates are accessible every day of the week. This system enables real-time confirmation of bookings directly on your website, allowing for immediate sales closure. By automating the sales process, businesses can manage the same volume of transactions or even increase it, all while significantly lowering costs. Additionally, this system provides enhanced control over profit margins and pricing strategies, ultimately leading to improved financial performance. The combination of these features makes WebCRS-OTA an invaluable tool for modern hospitality management.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$3500.00/one-time
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
CRS Technologies
Founded
2007
Country
India
Website
web.webcrs.com/webcrsota/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations
