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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
This platform allows individuals to reserve hotel accommodations from those who have had to cancel their travel plans. To get started, you simply need to provide some information regarding your reservation, and we handle all the rest, including uploading photos and details about the hotel. When your room is booked, our system promptly communicates with the hotel or booking agency to change the name on the reservation seamlessly. You can relax knowing that you won’t need to lift a finger! Guests complete their payments through Roomer when securing your reservation, and our Payment Guarantee ensures that you receive payment directly through our safe and reliable payment system. The main advantage of using Roomer compared to other booking options is the significant savings you can enjoy! Just fill in your information and you'll be all set. Once we obtain your booking details, our system goes into action right away to facilitate the transfer of the reservation from the seller to you, and you’ll be informed as soon as the process is finalized. Overall, it's an effortless way to secure accommodations at a lower price while enjoying peace of mind throughout the transaction.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
ChargeAutomation
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
Roomer Travel
Founded
2011
Country
United States
Website
www.roomertravel.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
