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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
From upscale boutique accommodations to large-scale resorts and hotel chains, our solutions are designed to achieve effective outcomes. Streamline your reservation and booking systems, enhance property management efficiencies, boost occupancy levels, and draw in fresh clientele through captivating website designs and marketing strategies. Elevate your online visibility organically, broaden your accessibility to international markets, and simplify both booking and inventory management with a comprehensive solution tailored for the hospitality sector. By reducing the time spent on phone inquiries and manual reservations, you can concentrate on other critical aspects of hospitality. OnRes optimizes the reservation journey from initial booking to final confirmation, while simultaneously automating front-desk operations and gathering essential customer data to ensure a remarkable guest experience. By integrating these services, you can significantly enhance operational efficiency and foster stronger connections with patrons.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Booking.com
Expedia
Whistle Messaging
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
OnRes Systems
Founded
2003
Country
Canada
Website
software.onressystems.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Hotel Channel Management
Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Vacation Rental
Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management
