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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
Enjoy commission-free online bookings while implementing sales tactics designed to boost your direct reservation numbers. Enhance your income through a straightforward and user-friendly online booking platform that works seamlessly on both computers and mobile devices. This system is designed to automatically promote your most popular room types and facilitate the rebooking of rooms that have been canceled. To broaden your appeal to international guests, the platform supports multiple languages and currencies. By including a direct reservation link in your quotes, you can significantly improve your conversion rates. Additionally, allow your guests the convenience of online check-in, which minimizes their wait time upon arrival. You have the flexibility to manage rates, availability, minimum stay requirements, cancellation policies, and deposit terms, making it easy to adjust your sales dates. By utilizing exclusive offers, you can sell rooms without revealing rates to online travel agencies and competitors, fostering a more direct connection with your clientele and ultimately disintermediating the reservation process. This approach not only helps in building stronger relationships with your guests but also enhances overall satisfaction and loyalty.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Flexkeeping
MyForecast
RateBoard
Runnr.ai
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
Ericsoft
Founded
1995
Country
Italy
Website
www.ericsoft.com/en/booking-engine-hotel
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
