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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cayenta presents a wide-ranging selection of enterprise software solutions specifically designed for utilities and municipal organizations, which includes systems for Customer Information (CIS), Financial Management (FMS), Work Management (WMS), and Human Capital Management (HCM). The award-winning Cayenta CIS stands out as a versatile customer relationship management and utility billing platform that accommodates both metered and non-metered services such as electricity, gas, water, wastewater, and solid waste. Additionally, it incorporates integrated Customer Preference Management (CPM), enabling users to select their desired methods of communication, and features the SilverBlaze customer engagement platform for efficient self-service account management. On the financial side, the FMS is equipped with fully interconnected modules that cater to diverse accounting requirements, including General Ledger, Accounts Payable and Receivable, Budgeting, and Fixed Assets, complete with advanced reporting tools that facilitate comprehensive cost analysis and promote adherence to government regulations. Furthermore, Cayenta's software solutions are designed to enhance operational efficiency and improve customer satisfaction for utility providers.

Description

Fluentgrid CIS offers an all-encompassing, AI-powered Customer Information System that is both scalable and flexible, aimed at equipping contemporary utility companies. This system serves as a consolidated platform to oversee the complete customer journey, ranging from service initiation to billing and further interactions. By centralizing essential customer data and streamlining vital processes, Fluentgrid CIS allows utilities in electricity, water, gas, and thermal services to boost operational effectiveness, elevate customer experience, and enhance revenue generation. As a quintessential commercial off-the-shelf (COTS) solution, Fluentgrid CIS is designed for rapid deployment tailored to the unique requirements of utilities globally. Its integrated revenue protection features tackle issues such as theft and fraud, manage exceptions, track legal cases, and conduct energy audits to ensure reliable returns. Furthermore, the system includes functionalities for managing service requests and provides web and mobile self-service options, thus offering comprehensive support to both utilities and their customers. With its versatile capabilities, Fluentgrid CIS stands out as a vital tool for modern utilities aiming to thrive in a competitive landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cayenta

Country

Canada

Website

www.cayenta.com

Vendor Details

Company Name

Fluentgrid

Founded

1998

Country

India

Website

fluentgrid.com/fluentgrid-cis/

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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