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ease
features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Experience a developer-centric approach to production environments that enhances security without hindering productivity. Easily implement approval workflows for sensitive actions, keep a detailed log of activities, and connect identity providers to command line interfaces, ensuring your team remains engaged and efficient. Compatible with any command line tool, Cased seamlessly integrates into your existing processes, from MySQL to bespoke deployment scripts, without causing disruptions. Set up takes just moments, thanks to our lightweight, agentless solution that maintains the integrity of your CLI commands. Enjoy straightforward, customizable just-in-time approvals for both developer and staff tools, with options to approve requests via Slack, Microsoft Teams, and SMS, integrating seamlessly into your current toolkit. Cased is aware of your on-call schedule, allowing for automatic approvals that facilitate smooth on-call rotations. Visibility into actions begins with identity, enabling you to provision access to production environments through your identity provider and know exactly who is performing each action. Tailored to meet your needs, Cased lets you carry your dotfiles across all servers, enhancing your development experience. With Cased, you gain the confidence of robust security measures while empowering your team to work efficiently and effectively.

Description

I'm OnCall is an affordable and secure online help desk solution that enables businesses to provide remote assistance to their clients through the Internet. With this platform, you can deliver exceptional live chat support to your customers in just a few minutes. The service includes private URLs that can be easily embedded into your website, allowing you to implement a Live-Chat button for customer interaction. When customers wish to chat with an agent, they can do so effortlessly. Each support agent can manage up to 10 chat sessions simultaneously, which is especially useful during peak periods. I'm OnCall also facilitates a temporary connection to your customer's device without the need for any pre-installed applications. This capability empowers you to swiftly and effectively troubleshoot and resolve technical and IT issues by remotely accessing their computers. Furthermore, your support agents can connect from anywhere globally, which reduces travel expenses and saves valuable time while assisting your customers efficiently. With I'm OnCall, not only can you enhance your customer service, but you can also streamline your support processes significantly.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
GitHub
Google Cloud Platform
Heroku
Microsoft Azure
Microsoft Teams
MySQL
Okta
PagerDuty
PostgreSQL
Slack
Snowflake
Splunk Enterprise

Integrations

Amazon Web Services (AWS)
GitHub
Google Cloud Platform
Heroku
Microsoft Azure
Microsoft Teams
MySQL
Okta
PagerDuty
PostgreSQL
Slack
Snowflake
Splunk Enterprise

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cased

Founded

2020

Website

cased.com

Vendor Details

Company Name

01 Communique

Website

www.01com.com/imoncall-remote-help-desk/

Product Features

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

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