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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Case IQ makes it easy to manage HR, fraud, compliance investigations, and more from start to finish with i-Sight. i-Sight is a cloud-based solution that helps organizations manage their investigations and analyze the results. The top features include workflow alerts, case review, collaboration, trend reporting, case assignment, and workflow alerts.

Description

Introduced in 2006, Column Case Management has emerged as the premier web-based case management solution tailored for both commercial and public sector entities. Utilizing the BMC Remedy Action Request System (ARS) as its foundation, this software empowers organizations to streamline both straightforward and intricate processes, thereby promoting adherence to best practices and standardization. Key features encompass reporting and analytics, task automation, knowledge management, service level agreements (SLAs), notifications oversight, and audit control, to name a few. Among the widely-used applications of Column Case Management are Column Case Investigative, Column Customer Service Support, and Column Records Management. This versatility and comprehensive functionality make it an invaluable tool for organizations seeking to enhance their operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

5X No 
Gmail Yes 
JD Edwards EnterpriseOne Yes 
Microsoft Outlook Yes 
Oracle CRM On Demand Yes 
SAP Business One Yes 
Salesforce Yes 

Integrations

5X Yes 
Gmail No 
JD Edwards EnterpriseOne No 
Microsoft Outlook No 
Oracle CRM On Demand No 
SAP Business One No 
Salesforce No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$60000.00/one-time
Basic cost for the software plus per user licensing.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Case IQ

Founded

1999

Country

Canada

Website

www.caseiq.com

Vendor Details

Company Name

Column Technologies

Founded

1998

Country

United States

Website

www.columnit.com

Product Features

Complaint Management

Case Management No 
Complaint Classification Yes 
Corrective Actions (CAPA) Yes 
Customer Complaint Tracking Yes 
Feedback Management No 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

HR Compliance

Alerts / Notifications No 
Certifications Management No 
Communication Tools No 
Customizable HR Documents No 
Document Management No 
Records Management No 
Regulations Monitoring No 
Reporting / Analytics No 
Roles / Permissions No 
Version Control No 
Workflow Management No 

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management Yes 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management Yes 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management Yes 
Time Off Management No 
Timesheets No 
Training Management No 

Investigation Management

Contact Management Yes 
Data Management Yes 
Incident Management Yes 
Reporting & Statistics Yes 
Subject Profiles Yes 

Whistleblowing

Access Controls / Permissions No 
Automated Routing No 
Compliance Management No 
Customizable Branding No 
Multi-Language Support No 
Real-Time Chat No 
Reporting / Analytics No 
Workflow / Process Automation No 

Product Features

Investigation Management

Contact Management Yes 
Data Management No 
Incident Management Yes 
Reporting & Statistics Yes 
Subject Profiles Yes 

Law Enforcement

Case Management Yes 
Certification Management Yes 
Court Management Yes 
Court Management Integration Yes 
Crime Scene Management Yes 
Criminal Database Yes 
Dispatching Yes 
Evidence Management Yes 
Field Reporting Yes 
Incident Mapping Yes 
Internal Affairs Administration Yes 
Investigation Management Yes 
Scheduling No 

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