Column Case Management Description
Column Case Management was launched in 2006 and is the most popular web-based case management system for public and private sector organizations. Column Case Management is based on the BMC Remedy Action Request System, (ARS). It allows businesses to automate complex and simple transactions to ensure standardization and best practice. Its core functionality includes reporting, analytics, automation, knowledge management, task management, SLAs management, notifications management and audit control. Column Case Investigative, Column Customer Service Support and Column Records Management are some of the most popular Column Case Management apps.