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features
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support

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Description

Sonic is an advanced text-to-speech model designed specifically for real-time voice agents, featuring a natural delivery system with a response time of less than 90 milliseconds and supporting over 40 languages seamlessly. Its primary aim is to facilitate effortless voice interactions, characterized by a tone that adapts to various contexts, a steady pacing, and speech that aligns with the natural flow of conversation. Sonic automatically interprets the emotional nuances within transcripts, adjusting its delivery accordingly, and allows for the direct insertion of non-verbal cues like laughter into the spoken text. Faithful to the original transcripts, the model generates clear audio across different languages and voice options while effortlessly managing alphanumeric data, including order and phone numbers, email addresses, and IDs, without requiring any prior processing. Its context-aware pronunciation ensures that heteronyms are articulated correctly based on surrounding terms, and customizable pronunciation dictionaries empower teams to dictate how specific proper nouns and industry-related terminology should be pronounced. This comprehensive approach not only enhances the quality of interactions but also tailors the user experience to meet diverse communication needs.

Description

Velma is an innovative AI model created by Modulate, functioning as part of a comprehensive voice intelligence system that comprehends conversations directly from audio rather than depending on textual transcriptions. In contrast to conventional methods that first convert spoken language to text for analysis through language models, Velma employs an Ensemble Listening Model (ELM), which features a unique architecture capable of processing various facets of voice simultaneously, such as tone, emotion, pacing, intent, and behavioral cues. This advanced capability enables it to grasp the complete essence of a dialogue, not merely the spoken words, while identifying subtle indicators like stress, deceit, sarcasm, or escalation as they occur. Velma achieves this by integrating hundreds of specialized detectors, each targeting specific elements of speech, such as emotional context, inappropriate behavior, or signs of synthetic voice, and subsequently amalgamating these signals to derive deeper insights about the dynamics of the conversation. Consequently, this allows for a richer understanding of interactions in real time, enhancing the potential for more effective communication analysis.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Five9
GENESYS
Microsoft Teams
Slack
Zendesk
Zoom

Integrations

Five9
GENESYS
Microsoft Teams
Slack
Zendesk
Zoom

Pricing Details

$5 per month
Free Trial
Free Version

Pricing Details

$0.25 per hour
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cartesia

Founded

2023

Country

United States

Website

www.cartesia.ai/sonic

Vendor Details

Company Name

Modulate

Founded

2019

Country

United States

Website

www.modulate.ai/velma

Product Features

Product Features

Alternatives

Alternatives