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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Customize your widget to reflect your personal style or align it with your website’s aesthetic. Transform casual visitors into potential leads and boost your sales by utilizing proactive chat triggers that send automated messages based on specific criteria. You can selectively activate the live chat widget in areas where it’s most needed through our conditional loading feature. Additionally, an effective offline messaging capability lets visitors send you messages along with file attachments, even when you are unavailable for chat. Visitors can also conveniently email themselves a transcript of the chat directly from the widget. In real-time, operators can view the navigation path of visitors in the chat box, and this complete journey is archived in chat history for future reference. Moreover, a fully integrated email client is available for customer service representatives handling single email inquiries. This ensures seamless communication and enhanced support experiences for both visitors and operators.

Description

Ensure the quality and compliance of your written communications with a focus on improvement. With algorithm-driven coaching and insights, MessagePath regularly incorporates the latest sales and marketing communication best practices. Your content will be evaluated against proven patterns designed to enhance your success in conveying messages effectively. MessagePath aims to optimize your wording and phrasing, adhering to best-practice guidelines to improve customer service interactions. Since all written communication is subject to legal discovery, MessagePath diligently scans for potentially problematic language that could pose HR or legal communication challenges in the future. Additionally, it identifies spam-related terms to minimize the risk of your messages being flagged. By examining text for clarity and effectiveness, MessagePath ensures that your communication resonates well with customers while considering nuanced language and any associated legal risks. Ultimately, this service enhances the overall quality and impact of your written correspondence.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$10 per month
Free Trial No 
Free Version Yes 

Pricing Details

$30 per user per year
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Intellial Solutions

Founded

2011

Country

India

Website

www.intellial.com

Vendor Details

Company Name

Cognifyd

Founded

2018

Country

United States

Website

messagepath.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Productivity

Collaboration Yes 
Database Creation No 
Document Creation Yes 
File Sharing No 
Notes Management No 
Office Suite No 
Presentation Tools No 
Project Management No 
Task Management No 
Team Chat No 

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