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features
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support

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Average Ratings 1 Rating

Total
ease
features
design
support

Description

Customize your widget to reflect your personal style or align it with your website’s aesthetic. Transform casual visitors into potential leads and boost your sales by utilizing proactive chat triggers that send automated messages based on specific criteria. You can selectively activate the live chat widget in areas where it’s most needed through our conditional loading feature. Additionally, an effective offline messaging capability lets visitors send you messages along with file attachments, even when you are unavailable for chat. Visitors can also conveniently email themselves a transcript of the chat directly from the widget. In real-time, operators can view the navigation path of visitors in the chat box, and this complete journey is archived in chat history for future reference. Moreover, a fully integrated email client is available for customer service representatives handling single email inquiries. This ensures seamless communication and enhanced support experiences for both visitors and operators.

Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Abhisi Help Desk No 
Chatra No 
Collect.chat No 
Crisp No 
Customerly No 
Dashly No 
Facebook Messenger No 
Freshchat No 
Freshdesk No 
Gist No 
Gorgias No 
Help Scout No 
HelpCrunch No 
HubSpot CRM No 
Intercom No 
Quriobot No 
Zendesk No 
Zoho Desk No 
tawk.to No 

Integrations

Abhisi Help Desk Yes 
Chatra Yes 
Collect.chat Yes 
Crisp Yes 
Customerly Yes 
Dashly Yes 
Facebook Messenger Yes 
Freshchat Yes 
Freshdesk Yes 
Gist Yes 
Gorgias Yes 
Help Scout Yes 
HelpCrunch Yes 
HubSpot CRM Yes 
Intercom Yes 
Quriobot Yes 
Zendesk Yes 
Zoho Desk Yes 
tawk.to Yes 

Pricing Details

$10 per month
Free Trial No 
Free Version Yes 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Intellial Solutions

Founded

2011

Country

India

Website

www.intellial.com

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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