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Description
CareAR is an innovative augmented reality (AR) platform designed to enhance service experiences for businesses. It achieves this by offering remote visual assistance and self-guided tutorials, which can expedite problem resolution, minimize unnecessary on-site visits, and elevate customer satisfaction levels.
Key Advantages:
- Quicker resolutions through remote AR support
- Enhanced first-time resolution rates with visual instructions
- Fewer on-site visits thanks to self-service capabilities
- Better knowledge sharing via access to remote experts
- Heightened customer satisfaction and brand loyalty
- A reduced environmental impact by cutting down on travel needs
CareAR's offerings include:
- CareAR Assist: Facilitates real-time collaboration to address problems from afar.
- CareAR Instruct: Delivers detailed, step-by-step guides for users to follow independently.
- CareAR Experience: Empowers businesses to easily create engaging AR guides for their customers, expanding their service capabilities efficiently.
Description
Enhance the productivity of agents and facilitate seamless self-service options by collecting and disseminating pertinent, current information. By utilizing the SAP Knowledge Central solution from NICE, organizations can optimize support operations and boost customer loyalty through consistent delivery of the latest product and service updates across various platforms. Self-service capabilities can be conveniently accessed via portals, search engines, community forums, and additional channels. Customer service representatives benefit from contextual knowledge support, which aids in delivering efficient service. The solution also features integrated reporting tools that help pinpoint significant customer behaviors and search patterns. With seamless integration into SAP Service Cloud, businesses can achieve rapid resolutions to customer inquiries. By ensuring that clients receive the appropriate information at the right time and place, overall customer satisfaction can be significantly enhanced. Furthermore, creating content that is optimized for search engines will enable the quickest access to vital information. By effectively decreasing contact volumes, customer service efficiency can be markedly improved, ultimately allowing for quicker resolution of customer issues through smart, contextual knowledge management. This approach not only addresses immediate concerns but also fosters long-term customer relationships.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
MindTouch
SAP Joule
SAP Service Cloud
SAP Store
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CareAR, Inc.
Founded
2018
Country
United States
Website
carear.com
Vendor Details
Company Name
SAP
Founded
1972
Country
Germany
Website
www.sap.com/products/knowledge-management.html
Product Features
Augmented Reality
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal