Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CardioLog Analytics delivers precise and valuable insights regarding SharePoint, Microsoft Office 365, Microsoft Teams, and Yammer, focusing on aspects such as hierarchy, taxonomy, content, and user metadata. Utilize robust metrics to assess your end users' requirements and optimize your return on investment while ensuring that your users derive maximum benefits from the portal. Gain clarity and take proactive measures to enhance user interactions with the portal by utilizing in-depth metrics that reveal detailed engagement levels. Elevate your SharePoint portal experience to new heights, fostering corporate communication and encouraging user conversations. Develop a comprehensive understanding of your users' activities, including their liking, sharing, rating, and following behaviors. Collect essential data that provides insights into your SharePoint portal, enabling you to monitor and evaluate each stage of the process, from the initial migration phase to the ongoing user experience. By leveraging these powerful tools, you can ensure that your SharePoint environment not only meets user expectations but also drives continuous improvement.
Description
SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Microsoft Exchange
Yes
Microsoft OneDrive
Yes
Microsoft Power Apps
No
Microsoft Power BI
No
Integrations
Microsoft 365
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Microsoft Exchange
No
Microsoft OneDrive
No
Microsoft Power Apps
Yes
Microsoft Power BI
Yes
Pricing Details
$599 per month
Free Trial
No
Free Version
No
Pricing Details
$15 per user per year
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CardioLog Analytics
Founded
2005
Country
United States
Website
www.intlock.com/products/sharepoint-office365-analytics/saas/
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-helpdesk.html
Product Features
SaaS Management
License Management
No
Onboarding
No
Renewal Management
No
SaaS Operations Management
No
Shadow IT Detection
No
Spend Management
No
Subscription Management
No
Usage Tracking / Analytics
No
Vendor Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No