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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CardioLog Analytics delivers precise and valuable insights regarding SharePoint, Microsoft Office 365, Microsoft Teams, and Yammer, focusing on aspects such as hierarchy, taxonomy, content, and user metadata. Utilize robust metrics to assess your end users' requirements and optimize your return on investment while ensuring that your users derive maximum benefits from the portal. Gain clarity and take proactive measures to enhance user interactions with the portal by utilizing in-depth metrics that reveal detailed engagement levels. Elevate your SharePoint portal experience to new heights, fostering corporate communication and encouraging user conversations. Develop a comprehensive understanding of your users' activities, including their liking, sharing, rating, and following behaviors. Collect essential data that provides insights into your SharePoint portal, enabling you to monitor and evaluate each stage of the process, from the initial migration phase to the ongoing user experience. By leveraging these powerful tools, you can ensure that your SharePoint environment not only meets user expectations but also drives continuous improvement.

Description

SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Microsoft Exchange Yes 
Microsoft OneDrive Yes 
Microsoft Power Apps No 
Microsoft Power BI No 

Integrations

Microsoft 365 Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Microsoft Exchange No 
Microsoft OneDrive No 
Microsoft Power Apps Yes 
Microsoft Power BI Yes 

Pricing Details

$599 per month
Free Trial No 
Free Version No 

Pricing Details

$15 per user per year
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CardioLog Analytics

Founded

2005

Country

United States

Website

www.intlock.com/products/sharepoint-office365-analytics/saas/

Vendor Details

Company Name

SP Marketplace

Founded

2012

Country

United States

Website

www.spmarketplace.com/sharepoint-helpdesk.html

Product Features

SaaS Management

License Management No 
Onboarding No 
Renewal Management No 
SaaS Operations Management No 
Shadow IT Detection No 
Spend Management No 
Subscription Management No 
Usage Tracking / Analytics No 
Vendor Management No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

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