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Description

• Identify Themes • Illustrate Findings • Sentiment Analysis by Topic • Enhanced by Collaborative AI Caplena serves as a customer feedback platform that leverages augmented intelligence to assist market researchers, customer experience specialists, and consultants in extracting profound insights from qualitative text data. The inception of Caplena traces back to the realization by co-founders Maurice and Pascal that numerous market research agencies grappling with customer feedback encounter a common challenge: an overload of open-ended responses coupled with insufficient time to conduct thorough analyses. Since its launch in the Spring of 2018, Caplena has processed over 50 million responses, consistently adding around 120 new projects each week. Today, it stands as the preferred text analytics solution for more than 100 enterprises across over 15 nations, with notable clients including Swisscom, eBay, DHL, Coop, and Joyn, demonstrating its widespread impact and utility in the market research landscape.

Description

Unlock valuable insights to maximize your lead potential and enhance your revenue with Vespio's AI-driven sentiment analysis tool, which reveals concealed customer preferences from every interaction. Our innovative platform proficiently anticipates customer engagement and provides intelligent recommendations to help you secure more successful transactions. Utilize our advanced AI resources tailored to elevate your win rate, minimize market entry inefficiencies, and free up your sales representatives' time through comprehensive analytics, actionable insights, and astute suggestions. Our solution dissects your video calls into manageable segments, offering enhanced transparency for each pitch component, detailed success metrics for every segment, and AI-generated advice on improving outcomes based on past victories. Additionally, it enables you to identify and interpret over 500 signals across multiple languages, allowing you to foresee the results and overall sentiment of a sales meeting by analyzing voice and facial cues with exceptional accuracy exceeding 90%. By integrating this powerful tool into your sales strategy, you can consistently refine your approach and significantly boost your success rate.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Quickwork

Integrations

Quickwork

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Caplena

Founded

2017

Country

Switzerland

Website

caplena.com/en/

Vendor Details

Company Name

Vespio

Country

United Kingdom

Website

vespio.ai/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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