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Description
• Identify Themes
• Illustrate Findings
• Sentiment Analysis by Topic
• Enhanced by Collaborative AI
Caplena serves as a customer feedback platform that leverages augmented intelligence to assist market researchers, customer experience specialists, and consultants in extracting profound insights from qualitative text data.
The inception of Caplena traces back to the realization by co-founders Maurice and Pascal that numerous market research agencies grappling with customer feedback encounter a common challenge: an overload of open-ended responses coupled with insufficient time to conduct thorough analyses.
Since its launch in the Spring of 2018, Caplena has processed over 50 million responses, consistently adding around 120 new projects each week. Today, it stands as the preferred text analytics solution for more than 100 enterprises across over 15 nations, with notable clients including Swisscom, eBay, DHL, Coop, and Joyn, demonstrating its widespread impact and utility in the market research landscape.
Description
Incorporate our advanced text analytics APIs to infuse your product, platform, or application with state-of-the-art natural language processing capabilities. Boasting the most comprehensive NLP feature set available, our technology has been refined over 19 years and is continually updated with new libraries, configurations, and models. You can assess whether a written piece conveys a positive, negative, or neutral sentiment, as well as sort and categorize documents into tailored groups. Additionally, our system can identify the expressed intentions of customers and reviewers, and extract pertinent information such as people, locations, dates, companies, products, jobs, and titles. You have the flexibility to deploy our text analytics and NLP solutions across a variety of infrastructures, including on-premise, private cloud, hybrid cloud, and public cloud environments. Our foundational software libraries for text analytics and natural language processing are fully accessible and at your service. This offering is especially advantageous for data scientists and architects who seek unrestricted access to the core technology or require on-premise deployment to maintain security and privacy standards. Ultimately, our innovative solutions empower you to harness the full potential of language data effectively.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
.NET
No
Axis LMS
Yes
C#
No
CisionOne
No
DataSift
No
Hootsuite
No
Microsoft 365
No
PubNub
No
Python
No
Quickwork
Yes
Integrations
.NET
Yes
Axis LMS
No
C#
Yes
CisionOne
Yes
DataSift
Yes
Hootsuite
Yes
Microsoft 365
Yes
PubNub
Yes
Python
Yes
Quickwork
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Caplena
Founded
2017
Country
Switzerland
Website
caplena.com/en/
Vendor Details
Company Name
Lexalytics
Country
United States
Website
www.lexalytics.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No
Product Features
Natural Language Processing
Co-Reference Resolution
No
In-Database Text Analytics
No
Named Entity Recognition
No
Natural Language Generation (NLG)
No
Open Source Integrations
No
Parsing
No
Part-of-Speech Tagging
No
Sentence Segmentation
No
Stemming/Lemmatization
No
Tokenization
No
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No
